Career Opportunities

How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless...   Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize  the abundant opportunities for growth and success.   If this describes you then let’s talk!   HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.   LPN Full-Time  8:00am-5:00pm   Overview:    Working under the supervision of a MD, you will provide care to patients in the physician office setting. Your scope of duties will include assisting the physician in treatments and procedures, rooming patients, overseeing patient flow, ordering all nursing supplies and stocking exam rooms. You will create and maintain medical protocols set in the office. Proficiency in patient vitals, BP, temperature venipuncture, proper cast removal, suture and staple removal a must. Strong knowledge of orthopedic practice procedures such as diagnosis, cpt codes, crutches, canes, cam walkers are essential. You will be responsible for delivering excellent customer service, establishing and maintaining and organized professional environment. Your hours will vary. You must be extremely flexible.Your ability to promote the highest standards of patient safety and respond to patients and families with consideration and compassion is critical to the mission of HSS.

How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless...   Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize  the abundant opportunities for growth and success.   If this describes you then let’s talk!   HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.   Patient Access Specialist - Westport, CT Full-Time     A highly visible customer service position that is responsible for the reception of patients, families, and health care providers. The Patient Access Specialist is an expert in areas of customer service, registration/scheduling, insurance, and HSS Standards of Care. Patient Access Specialist is expected to score in the top 5% of measureable categories within 6 months of hire.   Responsibilities - Provide exceptional customer service to all patients, visitors, and customers - Prioritize patient flow - Verify insurance and obtain benefits - Triage phone calls and schedule appointments - Respond to patient, visitor, and customer inquiries - Obtain patient demographics, personal information, and medical history by interviewing patients  - Collect payments - Performs other related duties incidental to the work described herein

How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless...   Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize  the abundant opportunities for growth and success.   If this describes you then let’s talk!   HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise   Assistant Director Full-Time Wesport CT   Overview:   The Assistant Director is responsible for the operational, personnel, financial, and facilities management of HSS Westport. In collaboration with administrative and clinical leadership for the Connecticut Market, the Assistant Director also supports the execution and operations of strategic initiatives that align with HSS’ goals.   The Ambulatory Services team works to provide an exceptional patient, physician, and staff experience at HSS ambulatory sites. The team works collaboratively to ensure high quality care delivery consistent with the HSS brand, and partners with leaders from various departments throughout the enterprise.     Job Responsibilities:   Operations Management - Ensures the delivery of an exceptional patient, physician and staff experience. Reviews patient satisfaction, physician experience and employee engagement survey results and responds to complaints/concerns. Develops process improvement and action plans in response to systemic issues. - Oversees daily operations and critical business functions for physician office visits, radiology exams, and procedures. Ensures new programs are optimally integrated into the site. - Utilizes available data to make informed decisions on process and performance improvement. - Strategizes on ways to enhance workflow and patient throughput. Monitors and evaluates implementation of best practices. - Directs Assistant Clinical Manager and PAS Coordinator to ensure staff receives proper guidance and direction in providing optimal, efficient, and cost-effective patient care. - Leads efforts to attain key goals related to session utilization, appointment access, and other KPIs. - Collaborates with Service Line team to onboard new physicians and staff to the site. Personnel Management - Guides and directs the hiring, training, retention, discipline and termination of staff - Ensures that annual performance evaluations are completed for all staff, that performance development plans are created and monitored when necessary, and that annual goals are established. - Ensures that all staff complete mandatory education modules. - Identifies opportunities for educational programs and in-services for staff and ensures staff competencies are maintained. - Coordinates staff meetings and ensures that appropriate and relevant information is disseminated to staff through this and other forums including email. - Meets weekly with management team and leads daily huddles; ensures follow through of meeting takeaways. - Oversight includes direct supervision of Assistant, Clinical Manager, PAS Coordinator and indirect supervision of clinical support (nursing) and patient access staff. Financial Management - Prepares annual operating and capital budgets, initiates and maintains purchase orders, manages invoices, and monitors monthly expenses. Performs analysis to explain monthly budget variances. Site Development and Facilities Management - Serves as a critical member of a multi-disciplinary team responsible for the implementation of the site and renovations of existing space. The Assistant Director will be involved with all aspects of these initiatives, including but not limited to: clinical and operational programming, facility design and development, staffing, equipment and supply procurement, go-live implementation. - Coordinates repairs/maintenance calls and tracks survey/review of items that require regular evaluation (i.e. fire extinguishers). - Responsible for ensuring a clean and well-functioning physical plant environment; ensures required medical/administrative supplies, equipment, and furniture are available, in appropriate working order, and in the quantities required for the team. Culture - In alignment with HSS’ goals, fosters a workplace culture that encourages respect, trust, empathy, and support - Ensures a respectful and safe physical environment for patients and staff - Fosters an inclusive culture and team approach, in a highly matrixed organization, to both daily work functions as well as performance improvement initiatives. - Serves as a mentor for emerging leaders. - Builds productive professional relationships with physicians and their staff. Leadership - Challenges the status quo by developing and championing new ideas that add value to the organization; specifically (and continuously) assessing and improving Center operations and systems, with particular focus on enhancing the patient experience. - Develops, implements, and manages projects and initiatives using a systematic approach to translate work plans into actionable components and measurable outcomes. - Collaborates with leadership team to set priorities/goals - Serves on a variety of enterprise-wide committees and initiatives  

How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless...   Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize  the abundant opportunities for growth and success.   If this describes you then let’s talk!   HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.   Central Sterile Technician Full-Time   At the Hospital for Special Surgery, Central Service Professionals play an integral part of patient safety and contributing to our low infections rates. Our CSP department is responsible for decontaminating, inspecting, assembling, packaging, sterilizing and safely transporting reusable surgical instruments to our surgical areas. CSP also provides disposable medical supplies to the perioperative areas via surgical case carts.     The mission is to provide customers with products that are 100% clean, complete, sterile and delivered on time. The process is complex due to the vast amounts and variety of surgical instruments found in each tray and meeting the demand of our very busy operating rooms here at HSS. The CSP team prides themselves in being engaged and compliant to regulatory standards for quality and patient safety in order to deliver the best service and products for patients that come to HSS.   In the Central Sterile Technician role, we rely on you to adhere to the mission by ensuring the delivery of our world-renowned patient care, and providing sterile supplies, instruments and equipment required for patients undergoing orthopedic surgical interventions. You will support all patient care areas by properly processing surgical equipment using washers, sterilizers, dryers, and heat sealers. The processing and logging of implants and loaner sets of instruments is also vital to your contribution.

How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless...   Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize  the abundant opportunities for growth and success.   If this describes you then let’s talk!   HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise   Medical Secretary   Hospital for Special Surgery, #1 in Orthopedics for the last 13 years, is currently looking for an experienced and energetic Full Time Medical Secretary. working with day-to-day operations, you will contribute to an environment of clinical excellence. In this role, you will provide support for the operations of this high-volume medical office. This includes, but not limited to, answering phones, scheduling patient appointments, surgical booking; obtain authorizations/certifications for treatments and diagnostic procedures, patient check-in/out, including copay collection, scanning documents into the EMR and any additional tasks as assigned.  

How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless...   Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize  the abundant opportunities for growth and success.   If this describes you then let’s talk!   HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise   Office Manager   Hospital for Special Surgery, #1 in Orthopedics for the last 13 years, is currently looking for a Full Time Office Manager (OM) in the main Manhattan Hospital Location.  In this role, the OM would be the key administrator in the office of an orthopedic surgeon. The OM will provide comprehensive administrative support, oversee day-to-day operations and contribute to an environment of clinical excellence for the practice.   The successful candidate will be empathetic, positive and professional during all patient interactions, combining this with critical thinking and attention to detail.  In addition, the OM will manage office staff and act as a liaison to staff in other hospital departments.   Responsibilities: - Interact with patients and their families in person, on the phone and via email communications in a professional, personable and empathetic manner - Answer phone calls and make calls to patients, physicians and other staff - Patient check out after appointments and return visit scheduling - Schedule surgical cases and new clinic appointments - Manage physician’s professional calendars - Act as a liaison between the office and other hospital staff - Manage front end payment collection and insurance authorizations - Train, oversee, and develop junior staff within physician office (as applicable) - Proactively identify ways to enhance physician office operations

How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless...   Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize  the abundant opportunities for growth and success.   If this describes you then let’s talk!   HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise   Research Technician Full-Time Overview:   The position requires basic research responsibilities to include animal care and handling, handling and processing of bones and tissues for histology, micro-CT, FTIR-I, and biomechanics. The position requires the ability to learn and apply new techniques as developed. The position includes attending weekly laboratory meetings, presentations of work on a weekly basis at laboratory meetings, participating in collaborator phone conferences, preparation of IACUC submissions, being trained on online data capture systems and data analysis software, preparation of formal talks, poster presentations, manuscript preparation and submission, and completion of additional duties as delegated. The position allows for exposure and participation to clinical projects related to the basic science projects.  

How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless...   Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize  the abundant opportunities for growth and success.   If this describes you then let’s talk!   HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise   Patient Access Lead Patient Access Services Full-Time   Overview:   The Team Lead is responsible for ensuring department functions are carried out according to policies, procedures and expectations. Participates in performance improvement activities, and assists the management team in overseeing the ongoing activities of the Patient Access area. Acts as a resource for all patient access personnel, and other departments throughout the Hospital. Robust knowledge of all tasks performed in various Patient Access service areas to provide optimum internal and external customer satisfaction. Provides other registration, clerical and billing support as required such as scheduling, benefits and authorization capture, charge entry, etc. Responsible for providing feedback on daily registration processes and staffing issue. Assists with staffing, quality assurance reports, backup for patient registration/scheduling as needed and other duties as assigned.   Responsibilities:   Leadership: Sets the standard for excellent work within their team or department   Staffing:  Ensures adequate coverage for service areas for sick calls/vacation/meetings   Training:  Orients new employees and assists with annual competency training   Participation:  Participates in meetings and may serve on committees representing the department which could include multi-disciplinary quality and service improvement teams   Data Collection:  Interviews patients and families to obtain complete and accurate demographic and financial information.  Ensures all necessary questionnaires and forms are completed according to pre-determined requirements by government or regulatory agencies.  Enters data into system for registration, billing, and patient tracking   Insurance Authorizations:   Confirms insurance coverage and obtains authorizations if applicable.  Explains regulatory financial requirements to the patient or responsible party and collects and posts deposits or deductible amounts as required.   For outside clinics, this could also include ensuring that referring physicians have obtained prior insurance authorization as needed and rescheduling appointments if necessary   Patient / Family Liaison: Serves as a liaison between the patient and department staff by informing patients and families of procedures and delays, answering questions, offering assistance, relaying messages, and other services that the patients and families may require   Scheduling: Schedules patient appointments when needed, including referral from faxes, phones or other instructions and contact’s physician offices to resolve discrepancies.  Coordinates all aspects of scheduling including procedures, provider visits and use of resources.    

How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless...   Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize  the abundant opportunities for growth and success.   If this describes you then let’s talk!   HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.   Manager, Clinical Services (RN)   Ambulatory Services Full-Time   Overview:   Reporting to the Director of Operations, the Manager, Clinical Services provides essential clinical leadership for the nursing staff (RNs, LPNs, MAs, PCAs) supporting physician practices at the Main Hospital and the Belaire Building at HSS. This includes direct supervision, hiring, on-boarding, scheduling, and performance management. While the Manager’s primary focus is the safe and efficient operations of the nursing staff, you will also partner with the Regional Director, Medical Director, Director of Clinical Services and other departments to develop and execute initiatives that enhance the patient and provider experience.   The Manager plays a pivotal role in championing a culture of belonging and excellence, which is crucial in upholding operational excellence and embodying the principles of a High Reliability Organization (HRO). Through prioritizing safety, quality, and adaptability, the Manager plays a significant role in fostering an environment where exemplary patient-centered care and a robust sense of interprofessional teamwork take precedence. Additionally, the role supports alignment amongst leadership and frontline staff, ensuring optimal patient flow, safety, and a cohesive atmosphere where everyone feels valued and heard. Through proactive resource management and a steadfast commitment to enhancing patient outcomes, the Manager, Clinical Services actively fosters a supportive healthcare team.                                                   Responsibilities:   Key responsibilities include, but are not limited to:   Supporting the Director of Operations in the management of the facility. - Functioning as the nursing supervisor during hours of operation. - Scheduling nursing/clinical support that meets the needs of our providers. - Completing payroll for all nursing staff. - Maintaining an adequate inventory of medical supplies and equipment to support operations, including ordering, receiving, and invoicing.    Managing the nursing staff and ensuring compliant and competent nursing practice. - Collaborating with the Director of Clinical Services to establish and promote consistent nursing policies and practice. - Collaborating with the Director of Operations on the recruitment and hiring of nursing staff. - Facilitating the onboarding, continuing education, and ongoing assessment of nursing staff, including supervision and verification of clinical competencies. - Utilizing all aspects of the performance management cycle (defining expectations, setting goals, providing feedback, coaching, mentoring, corrective action) to help staff best fulfill their job responsibilities. - Inspiring enthusiasm and commitment to excellence by consistently demonstrating behaviors that reflect the HSS core values and the highest standards of ethical and professional conduct. Improving processes, performance, and quality. - Challenging the status quo by developing and championing new ideas that add value to the organization; continuously assessing and improving clinical operations and systems, with particular focus on enhancing the patient and provider experience. - Sharing best practices with the Director of Clinical Services and nursing colleagues. - Measuring and leading quality initiatives and promoting a culture of safety.    

How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless...   Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize  the abundant opportunities for growth and success.   If this describes you then let’s talk!   HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.   Surgical Technologist  Part-Time   Ensuring the delivery of the highest quality of patient care, you will provide support to our Magnet surgical team. Your duties will include: assisting physicians and nurses in surgery using best practices of sterile technique, assembling, maintaining and tracking surgical instruments and equipment; and inspecting all packaged items to ensure integrity. We'll also rely on you to conduct pre-op, intra-op and post-op surgical counts according to AORN standards and maintaining the integrity of the surgical field during procedures. Your capacity to collaborate with your team to promote the highest standards of patient safety is critical to the mission of HSS.   Minimum Requirements - High School diploma or equivalent and be a graduate of an accredited Surgical Technology program - NBSTSA Certification required - American Heart Associate Heartsaver required - One year of experience required