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HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Manager, Clinical Services (RN)
Ambulatory Services
Full-Time
Overview:
Reporting to the Director of Operations, the Manager, Clinical Services provides essential clinical leadership for the nursing staff (RNs, LPNs, MAs, PCAs) supporting physician practices at the Main Hospital and the Belaire Building at HSS. This includes direct supervision, hiring, on-boarding, scheduling, and performance management. While the Manager’s primary focus is the safe and efficient operations of the nursing staff, you will also partner with the Regional Director, Medical Director, Director of Clinical Services and other departments to develop and execute initiatives that enhance the patient and provider experience.
The Manager plays a pivotal role in championing a culture of belonging and excellence, which is crucial in upholding operational excellence and embodying the principles of a High Reliability Organization (HRO). Through prioritizing safety, quality, and adaptability, the Manager plays a significant role in fostering an environment where exemplary patient-centered care and a robust sense of interprofessional teamwork take precedence. Additionally, the role supports alignment amongst leadership and frontline staff, ensuring optimal patient flow, safety, and a cohesive atmosphere where everyone feels valued and heard. Through proactive resource management and a steadfast commitment to enhancing patient outcomes, the Manager, Clinical Services actively fosters a supportive healthcare team.
Responsibilities:
Key responsibilities include, but are not limited to:
Supporting the Director of Operations in the management of the facility.
Managing the nursing staff and ensuring compliant and competent nursing practice.
Improving processes, performance, and quality.
Minimum Qualifications
Experience
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