Patient Access Specialist Lead - West Palm Beach, FL

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HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

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Patient Access Lead

Patient Access Services

Full-Time

Overview:

The Team Lead is responsible for ensuring department functions are carried out according to policies, procedures and expectations. Participates in performance improvement activities, and assists the management team in overseeing the ongoing activities of the Patient Access area. Acts as a resource for all patient access personnel, and other departments throughout the Hospital. Robust knowledge of all tasks performed in various Patient Access service areas to provide optimum internal and external customer satisfaction. Provides other registration, clerical and billing support as required such as scheduling, benefits and authorization capture, charge entry, etc. Responsible for providing feedback on daily registration processes and staffing issue. Assists with staffing, quality assurance reports, backup for patient registration/scheduling as needed and other duties as assigned.

Responsibilities:

Leadership: Sets the standard for excellent work within their team or department

Staffing:  Ensures adequate coverage for service areas for sick calls/vacation/meetings

Training:  Orients new employees and assists with annual competency training

Participation:  Participates in meetings and may serve on committees representing the department which could include multi-disciplinary quality and service improvement teams

Data Collection:  Interviews patients and families to obtain complete and accurate demographic and financial information.  Ensures all necessary questionnaires and forms are completed according to pre-determined requirements by government or regulatory agencies.  Enters data into system for registration, billing, and patient tracking

Insurance Authorizations:   Confirms insurance coverage and obtains authorizations if applicable.  Explains regulatory financial requirements to the patient or responsible party and collects and posts deposits or deductible amounts as required.   For outside clinics, this could also include ensuring that referring physicians have obtained prior insurance authorization as needed and rescheduling appointments if necessary

Patient / Family Liaison:  Serves as a liaison between the patient and department staff by informing patients and families of procedures and delays, answering questions, offering assistance, relaying messages, and other services that the patients and families may require

Scheduling:  Schedules patient appointments when needed, including referral from faxes, phones or other instructions and contact’s physician offices to resolve discrepancies.  Coordinates all aspects of scheduling including procedures, provider visits and use of resources.

Requirements

• Bachelor’s degree preferred; Diploma or equivalent
• Three years in a healthcare or related customer service field; at least one year in role as Patient Access Specialist, Financial Navigator, or equivalent

Desired Qualifications

• Demonstrates leadership skills
• Superior written and oral communication skills
• Exceptional customer service skills
• Ability to prioritize and manage multiple tasks with efficiency
• Ability to work in a team environment
• Robust knowledge of health insurance and medical coding
• Displays positive attitudes towards assignments and others
• Observes and respects the privacy and confidentiality of information in accordance with HIPAA policies and procedures
• Observes and promotes the HSS Standards of Care
• HSS Florida Experience Preferred