How you move is why we’re here. ®
Now more than ever.
Get back to what you need and love to do.
The possibilities are endless...
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize
the abundant opportunities for growth and success.
If this describes you then let’s talk!
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise
Assistant Manager, Clinical Services
HSS Westport
Full-Time
Overview:
Responsibilities
Key responsibilities include, but are not limited to:
Clinical (80%)
Support physician office visits and other clinical activities.
- Room patients, including preparation for exams, reviewing past medical history, and obtaining patient data.
- Assist with procedures, including but not limited to suture/staple removal, cast application and removal, EKG, venipuncture, and injections.
- Foster effective patient throughput.
Administrative (20%)
Support the Manager, Clinical Services in the management of the nursing staff.
- Daily schedule and staffing assignments (coordinating per diems, vacations, callouts, etc.).
- Physician room and dictation station assignments.
- Primary point of clinical contact onsite in absence of Manager, Clinical Services.
Support the Manager, Clinical Services in ensuring compliant and competent nursing practice for the site.
- Monitor par levels for supplies, ordering as needed.
- Check expiration dates of current supplies in the closet, medication buckets, and on all medications and vials.
- Check the automated external defibrillator (AED) daily and alert the Manager, Clinical Services when the battery needs to be changed.
- Complete temperature logs on medication and specimen refrigerator and freezer.
How you move is why we’re here. ®
Now more than ever.
Get back to what you need and love to do.
The possibilities are endless...
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize
the abundant opportunities for growth and success.
If this describes you then let’s talk!
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise
Assistant Director
Full-Time
Wesport CT
Overview:
The Assistant Director is responsible for the operational, personnel, financial, and facilities management of HSS Westport. In collaboration with administrative and clinical leadership for the Connecticut Market, the Assistant Director also supports the execution and operations of strategic initiatives that align with HSS’ goals.
The Ambulatory Services team works to provide an exceptional patient, physician, and staff experience at HSS ambulatory sites. The team works collaboratively to ensure high quality care delivery consistent with the HSS brand, and partners with leaders from various departments throughout the enterprise.
Job Responsibilities:
Operations Management
- Ensures the delivery of an exceptional patient, physician and staff experience. Reviews patient satisfaction, physician experience and employee engagement survey results and responds to complaints/concerns. Develops process improvement and action plans in response to systemic issues.
- Oversees daily operations and critical business functions for physician office visits, radiology exams, and procedures. Ensures new programs are optimally integrated into the site.
- Utilizes available data to make informed decisions on process and performance improvement.
- Strategizes on ways to enhance workflow and patient throughput. Monitors and evaluates implementation of best practices.
- Directs Assistant Clinical Manager and PAS Coordinator to ensure staff receives proper guidance and direction in providing optimal, efficient, and cost-effective patient care.
- Leads efforts to attain key goals related to session utilization, appointment access, and other KPIs.
- Collaborates with Service Line team to onboard new physicians and staff to the site.
Personnel Management
- Guides and directs the hiring, training, retention, discipline and termination of staff
- Ensures that annual performance evaluations are completed for all staff, that performance development plans are created and monitored when necessary, and that annual goals are established.
- Ensures that all staff complete mandatory education modules.
- Identifies opportunities for educational programs and in-services for staff and ensures staff competencies are maintained.
- Coordinates staff meetings and ensures that appropriate and relevant information is disseminated to staff through this and other forums including email.
- Meets weekly with management team and leads daily huddles; ensures follow through of meeting takeaways.
- Oversight includes direct supervision of Assistant, Clinical Manager, PAS Coordinator and indirect supervision of clinical support (nursing) and patient access staff.
Financial Management
- Prepares annual operating and capital budgets, initiates and maintains purchase orders, manages invoices, and monitors monthly expenses. Performs analysis to explain monthly budget variances.
Site Development and Facilities Management
- Serves as a critical member of a multi-disciplinary team responsible for the implementation of the site and renovations of existing space. The Assistant Director will be involved with all aspects of these initiatives, including but not limited to: clinical and operational programming, facility design and development, staffing, equipment and supply procurement, go-live implementation.
- Coordinates repairs/maintenance calls and tracks survey/review of items that require regular evaluation (i.e. fire extinguishers).
- Responsible for ensuring a clean and well-functioning physical plant environment; ensures required medical/administrative supplies, equipment, and furniture are available, in appropriate working order, and in the quantities required for the team.
Culture
- In alignment with HSS’ goals, fosters a workplace culture that encourages respect, trust, empathy, and support
- Ensures a respectful and safe physical environment for patients and staff
- Fosters an inclusive culture and team approach, in a highly matrixed organization, to both daily work functions as well as performance improvement initiatives.
- Serves as a mentor for emerging leaders.
- Builds productive professional relationships with physicians and their staff.
Leadership
- Challenges the status quo by developing and championing new ideas that add value to the organization; specifically (and continuously) assessing and improving Center operations and systems, with particular focus on enhancing the patient experience.
- Develops, implements, and manages projects and initiatives using a systematic approach to translate work plans into actionable components and measurable outcomes.
- Collaborates with leadership team to set priorities/goals
- Serves on a variety of enterprise-wide committees and initiatives
How you move is why we’re here. ®
Now more than ever.
Get back to what you need and love to do.
The possibilities are endless...
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize
the abundant opportunities for growth and success.
If this describes you then let’s talk!
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Manager, Executive Offices
Hospital for Special Surgery (HSS) is the premier institute for musculoskeletal care and aspires for excellence in all endeavors. HSS is recruiting an administrator who is passionate about healthcare and advancing high priority initiatives. The ideal candidate will bring the requisite and relevant skillset to support two significant efforts:
- Board of Trustee Support: Support the CEO and Chief of Staff in a variety of governance activities including Board member orientation, preparation of meeting material for both the Board of Trustees and select Board Committees, and supporting communication with the Board and individual members.
- Special Projects: Support the Chief of Staff in a variety of high-priority strategic initiatives that advance organizational priorities.
Duties
Related to Board of Trustee Support
- In close consultation with the Chief of Staff, the Executive Leadership team, and the Director of Board Governance, support planning and logistics for Board and key committee meetings including preparing the agenda, materials, and visual aids and managing scheduling, communications, space, and technological needs.
- Attend Board and key committee meetings, prepare minutes, and manage the tracking of Board-related statistics such as attendance, participation, and engagement metrics.
- Coordinate activities across the Board of Trustees, Board Committees, and the Executive Leadership Team and manage institutional communications to the Board
Related to Special Projects
- At the direction of the Chief of Staff, build and maintain a strong rapport with senior leaders and project stakeholders to ensure long-term engagement and support.
- Develop and manage project plans to achieve projects within timeline and resource allocation, escalating
Other
- Develop a strong working knowledge of HSS, key stakeholders, and different departments
- Other responsibilities as assigned.
How you move is why we’re here. ®
Now more than ever.
Get back to what you need and love to do.
The possibilities are endless...
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize
the abundant opportunities for growth and success.
If this describes you then let’s talk!
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise
Medical Secretary
Hospital for Special Surgery, #1 in Orthopedics for the last 13 years, is currently looking for an experienced and energetic Full Time Medical Secretary. working with day-to-day operations, you will contribute to an environment of clinical excellence.
In this role, you will provide support for the operations of this high-volume medical office. This includes, but not limited to, answering phones, scheduling patient appointments, surgical booking; obtain authorizations/certifications for treatments and diagnostic procedures, patient check-in/out, including copay collection, scanning documents into the EMR and any additional tasks as assigned.
How you move is why we’re here. ®
Now more than ever.
Get back to what you need and love to do.
The possibilities are endless...
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize
the abundant opportunities for growth and success.
If this describes you then let’s talk!
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise
Physician Liaison
Full-Time
Overview:
The Physician Liaison will analyze referral patterns and optimize targeting of community physicians for in-person outreach for the Hospital for Special Surgery in New Jersey. This position will work closely with the Senior Director of Community and Physician Engagement to optimize presentation of HSS services, and to develop robust relationships with potential referring physicians. The liaison will partner with the HSS Site Director to implement outreach strategies.
There will be a significant field component, through contacting physician offices (in person and virtual), gathering information, and implementation of outreach efforts to make HSS physicians more visible to community physicians, and ultimately enhancing referral relationships to drive demand for HSS services.
Physician Liaison Responsibilities:
- Identify potential opportunities for informal partnerships between community physicians and HSS physicians.
- Cultivate relationships with referring physicians that lead to personal introductions to physicians in assigned territory.
- Anticipate physicians needs ahead of in-person/virtual visit and be equipped with information and appropriate messaging (based on previous experiences, conversations, size and location of practice, referral patterns, etc).
- Build awareness of HSS, programs, and treatment advances
- Use independent judgment to identify and coordinate meetings between key referring physicians and HSS physicians (office/virtual visits, community events, etc.) that will result in the greatest impact for HSS.
- Analyze field intelligence and contribute to business insight through meaningful conversations with community providers to determine what advances would drive improved relationships.
- Develop innovative, strategic targeting strategies through analysis and interpretation of internal referral, demographic, and market research data to identify key opportunities for increased referral growth.
- Identifies, monitors and documents relationship histories, including details of contacts and meetings with providers and staff, by maintaining a relationship and contact management database.
- Display independent judgment by developing a physician outreach strategy that aligns with institutional priorities.
- Develop content for innovative, impactful collateral materials such as regional market brochures and educational materials to support outreach effectiveness.
- Arranging and leading community engagement campaigns and education/awareness efforts.
How you move is why we’re here. ®
Now more than ever.
Get back to what you need and love to do.
The possibilities are endless...
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize
the abundant opportunities for growth and success.
,
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Administrative Assistant
Biomedical Engineering
Full-Time
Key responsibilities include, but are not limited to:
- Administrative Support to Biomed Leadership:
- Assist in managing daily operations within the Biomedical Engineering department. Tasks include scheduling meetings, managing correspondence, and maintaining departmental records. In this highly visible role, you will be the liaison between internal and external customers and the Biomed Engineering team. You will also provide outstanding customer service and troubleshoot inquiries, escalating effectively to achieve the most timely and cost-effective outcomes.
- Process incoming emails, calls, and inquiries.
- Prepare meeting agendas, take minutes, and follow up on action items.
- Generate reports and summaries as needed.
- Assist with data analysis tasks as required.
- Department Administrative Duties:
- Manage departmental calendar and schedule appointments for engineers and technicians.
- Payroll: responsible for timekeeping, schedule editing, and submitting payroll for the Biomed team.
- Order and manage office supplies and equipment.
- Assist in Completing Annual Employee Evaluations.
- Maintain departmental policies.
- Update and maintain departmental forms.
- Create, maintain, and publish department routine staff schedules.
- Review invoices for service agreements and submit them for approval.
- Project Coordination: Support leadership and the department in the execution of projects, including preparation of documentation, coordination of resources, and tracking project timelines.
- Inventory Management: Assist in the tracking and management of biomedical equipment inventory, including ordering supplies and coordinating maintenance schedules.
- Data Management: Maintain and update databases and spreadsheets related to equipment tracking, project statuses, and departmental metrics.
- Compliance and Training Support: Help ensure departmental compliance with hospital policies and regulatory standards. Assist in organizing training sessions for department staff on new technologies or procedures.
- Stakeholder Communication: Serve as a liaison between the Biomedical Engineering department and other hospital departments, vendors, and external partners.
How you move is why we’re here. ®
Now more than ever.
Get back to what you need and love to do.
The possibilities are endless...
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize
the abundant opportunities for growth and success.
If this describes you then let’s talk!
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Clinical Nursing Director, New Jersey ASC (Mahwah)
Full-Time
Overview:
The Director, ASC is responsible for the clinical and administration functions of the Ambulatory Surgery Center. In this role, you will direct and coordinate the activities of the center to assure optimal and appropriate care of patients, consistent with the philosophy of Hospital for Special Surgery. You will work to continuously improve patient care and operational efficiency, as well as patient and employee satisfaction.
The Director is responsible for the daily management of center personnel and for developing a high-performance and engaged team, with the appropriate skills and competencies to achieve the short- and long-term goals of the center.
The Director is accountable for the effective delivery of skilled, efficient, and compassionate patient care. Responsibilities include coordination of all aspects of patient care; troubleshooting issues; ensuring compliance with accreditation and regulatory standards; managing quality assurance/quality improvement/change management initiatives; ensuring that all safety and risk management requirements are met; supervision of a professional staff of around 35 professionals, including nurses, technicians, and administrators; budgeting, billing, and accounting; policy management; and leadership in helping to align and implement the vision of the center with that of Hospital for Special Surgery.
The Director will develop and maintain collaborative working relationships with the entire medical staff at the center and be a role model and effective liaison for the ASC with the hospital’s medical and executive leadership. This role will work closely with the VP of Perioperative Services for HSS.
The position has a matrixed reporting relationship to both the ASC Board and the VP, of Perioperative Services.
Experience
- Knowledge of laws, rules and regulations; standards and guidelines of certifying and accrediting bodies; standards, protocols, and procedures governing the provision of nursing and ambulatory care.
- Knowledge of principles and practices of administration, fiscal, and personnel management essential to the success of a large department, unit, or center.
- Knowledge of practices and current trends in health care and ambulatory/perioperative services.
- A professional with significant management experience (5-plus years) in hospitals is required. Minimum of five years of ambulatory surgery/perioperative experience is required. General experience in academic, multi-specialty institutions, with some knowledge of orthopedics, is highly desirable.
- Experience interfacing with medical and executive leadership in a hospital and/or ambulatory setting is required. Must be adept at working through issues with surgeons, anesthesiologists, and other OR/hospital staff.
- Knowledge and expertise in all areas of ambulatory-surgery operations (Pre-Op, PACU, OR, and administration) is required.
- Experience implementing and managing the business plans for a large clinical group, department or center.
- Knowledge of change management, “lean” process, and quality-improvement principles; ability to initiate and implement change conducive to the improvement of the quality and safety of patient-care delivery
- Knowledge of Magnet culture and standards
- Experience resolving issues through innovative problem solving and solution development. Possesses a continuous-improvement mind-set.
How you move is why we’re here. ®
Now more than ever.
Get back to what you need and love to do.
The possibilities are endless...
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize
the abundant opportunities for growth and success.
If this describes you then let’s talk!
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise
Patient Access Specialist
Patient Registration
Full-Time
A highly visible customer service position that is responsible for the reception of patients, families, and health care providers. The Patient Access Specialist is an expert in areas of customer service, registration/scheduling, insurance, and HSS Standards of Care. Patient Access Specialist is expected to score in the top 5% of measureable categories within 6 months of hire.
Responsibilities
- Provide exceptional customer service to all patients, visitors, and customers
- Prioritize patient flow
- Verify insurance and obtain benefits
- Triage phone calls and schedule appointments
- Respond to patient, visitor, and customer inquiries
- Obtain patient demographics, personal information, and medical history by interviewing patients
- Collect payments
- Performs other related duties incidental to the work described herein
How you move is why we’re here. ®
Now more than ever.
Get back to what you need and love to do.
The possibilities are endless...
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize
the abundant opportunities for growth and success.
If this describes you then let’s talk!
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise
Physician Liaison
Full-Time
Manhattan/Brooklyn
Overview:
The Physician Liaison will analyze referral patterns and optimize targeting of community physicians for in-person outreach for the Hospital for Special Surgery in Manhattan/Brooklyn and the surrounding community. This position will work closely with the Senior Director of Community and Physician Engagement to optimize presentation of HSS services, and to develop robust relationships with potential referring physicians. The liaison will work to implement outreach strategies.
There will be a significant field component, through contacting physician offices (in person and virtual), gathering information, and implementation of outreach efforts to make HSS physicians more visible to community physicians, and ultimately enhancing referral relationships to drive demand for HSS services.
Physician Liaison Responsibilities:
- Identify potential opportunities for informal partnerships between community physicians and HSS physicians.
- Cultivate relationships with referring physicians that lead to personal introductions to physicians in assigned territory.
- Anticipate physicians needs ahead of in-person/virtual visit and be equipped with information and appropriate messaging (based on previous experiences, conversations, size and location of practice, referral patterns, etc).
- Build awareness of HSS locations, programs, and treatment advances
- Use independent judgment to identify and coordinate meetings between key referring physicians and HSS physicians (office/virtual visits, community events, etc.) that will result in the greatest impact for HSS.
- Analyze field intelligence and contribute to business insight through meaningful conversations with community providers to determine what advances would drive improved relationships.
- Develop innovative, strategic targeting strategies through analysis and interpretation of internal referral, demographic, and market research data to identify key opportunities for increased referral growth.
- Identifies, monitors and documents relationship histories, including details of contacts and meetings with providers and staff, by maintaining a relationship and contact management database.
- Display independent judgment by developing a physician outreach strategy that aligns with institutional priorities.
- Develop content for innovative, impactful collateral materials such as regional market brochures and educational materials to support outreach effectiveness.
- Arranging and leading community engagement campaigns and education/awareness efforts.
How you move is why we’re here. ®
Now more than ever.
Get back to what you need and love to do.
The possibilities are endless...
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize
the abundant opportunities for growth and success.
If this describes you then let’s talk!
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise
Patient Access Specialist
Brooklyn OPC- Registration
Full-Time
9am - 5pm
A highly visible customer service position that is responsible for the reception of patients, families, and health care providers. The Patient Access Specialist is an expert in areas of customer service, registration/scheduling, insurance, and HSS Standards of Care. Patient Access Specialist is expected to score in the top 5% of measureable categories within 6 months of hire.
Responsibilities
- Provide exceptional customer service to all patients, visitors, and customers
- Prioritize patient flow
- Verify insurance and obtain benefits
- Triage phone calls and schedule appointments
- Respond to patient, visitor, and customer inquiries
- Obtain patient demographics, personal information, and medical history by interviewing patients
- Collect payments
- Performs other related duties incidental to the work described herein