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Director, Service Line Fundraising
REPORTS TO: Executive Director, Individual Giving
The Director, Service Line Fundraising will identify, cultivate, solicit, and steward major gifts. Reporting to the Executive Director, Individual Giving, the Director will be responsible for raising support from grateful patients by working with physicians, assigned board members, and other stakeholders, creating a portfolio of high-level donors and prospects. The Director is a collaborative fundraiser with a track record of closing major-level gifts, ideally within a multi-unit, fast-paced medical, scientific, and/or research-intensive environment. S/he will possess the stature, poise, intellectual agility, and interpersonal skills to work with Trustees, Council members, senior leadership, physicians and scientists, high-level volunteers, Development colleagues, grateful patients, and friends of HSS.
DUTIES AND RESPONSIBILITIES:
- Manage and develop a portfolio of major gift prospects, including strategy, cultivation, solicitation, and the closing of gifts.
- Devise innovative, tactical plans for each prospect, to include cultivating relationships, pitching and tailoring projects for solicitation, arranging personal meetings with executive and medical leadership, following up to close gift, and stewarding. Ensure that all deadlines are met.
- Proactively stay abreast of clinical, research, and administrative initiatives and needs in respective areas of responsibility and identify prospective donors for those needs.
- Participate in face-to-face meetings, solicitations, briefings, and gift negotiations.
- Write proposals; work with physicians on proposal development and presentations.
- Work with volunteers and event staff in coordinating donor cultivation and recognition events.
- Provide comprehensive, strategic support to physicians and volunteers in donor cultivation, solicitation, and stewardship.
- Establish credibility and strong working relationships with assigned Service Line leadership, physicians and admirative partners.
EDUCATION AND EXPERIENCE:
- Bachelor’s Degree required; advanced degree preferred.
- 5+ years of professional fundraising experience, preferably with a research, academic, or healthcare organization. Hospital/university experience is highly desirable.
COMPETENCIES, AND PERSONAL CHARACTERISTICS:
- Stature and intellectual depth, combined with the leadership and fundraising skills, to collaborate effectively with the senior administration, physicians, colleagues, and staff in order to marshal the full fundraising potential of the major gifts donor constituency for HSS.
- Demonstrated record of successful solicitations, including the design and execution of the identification, cultivation, solicitation, and stewardship strategies across the major giving spectrum.
- Experience and confidence building, managing, and growing a portfolio.
- Capital campaign experience, ideally within a research-intensive institution, academic medical center, healthcare enterprise, or complex higher education institution.
- Self-motivated and goal-oriented manager with entrepreneurial instincts, intellectual curiosity, energy, and a sense of humor. Poise, sophistication, and emotional maturity. Fearless diplomat.
- Collegial and collaborative team player that thrives in a fast-paced, high-performing environment;
- Superior interpersonal skills and the capacity to develop effective relationships with physicians, high-level volunteers, donors, prospects, senior administrators, and staff;
- Excellent communication skills; the ability to solicit and understand complex medical and scientific information and then interpret, translate, and communicate this information to diverse constituencies in an effective and compelling manner;
- Strong writing and presentation skills;
- High energy and self-motivated, comfortable with risk and accepting of responsibility; a sense of humor and perspective;
- Commitment to the highest standards of professionalism and excellence;
- Experience in the New York philanthropic marketplace is preferred
Contribute to our mission of improving mobility and enhancing the quality of life for all. As an essential member of our interdisciplinary team you will assist in the diagnosis, treatment, and management of patients with pulmonary disorders. Duties will include Collecting and Analyzing sputum, blood, and breath specimens to determine levels of oxygen, carbon dioxide, and other gases. As well as measuring the lung capacities to determine impaired pulmonary function.
LPN – Westchester Outpatient Center
Hospital for Special Surgery, #1 in Orthopedics for the last 10 years, is currently looking for an experienced and energetic Full Time LPN for our Westchester Outpatient Center located in White Plains, NY.
Working under the supervision of one our prominent MD’s, you will provide the upmost deliverance of patient care in the physician’s office setting.
Scope of duties will include:
- Assisting the physician in treatments and procedures
- Proficiency in obtaining vital signs, height and weight, venipuncture, cast removal, suture and staple removal and application of off-the-shelf braces
- Rooming patients
- Overseeing patient flow
- Stocking exam rooms
- Graduate of an accredited school of practical nursing
- Current NY State LPN License and Registration
- BLS Certification
- At least one year of Ambulatory Clinic, Physician’s Office or Hospital setting
- Experience with EMR preferably EPIC
- Excellent customer service and communication skills to all customers including patients, physicians, fellow co-workers, etc.
- Establishing and maintaining an organized professional environment
- Ability to thrive in a fast paced setting
HSSConnect provides referrals to patients seeking medical care with an HSS physician for orthopedic and rheumatologic conditions. Referrals are provided over the phone and via email. HSSConnect representatives strive to provide the highest level of customer service; prompt and accurate referrals to patients, and treat all inquiring patients with care and compassion when providing physician referral information. HSSConnect Representatives report to the Supervisor of HSSConnect.
Job responsibilities include:
- Triage, counsel and refer patients to HSS physicians utilizing an automated referral system
- Maintain up to date knowledge about all insurance programs and MD participation with each insurance provider
- Maintain an understanding about all HSS physicians in each service line and offsite locations
- Connect patients to appropriate MD office based on their condition and insurance and as provided by the automated rotation system
- Respond to emails received via HSS referral website for physician referral request, and other information
- Provide Out of Network counseling to patients when appropriate
- Send patients literature upon request
- Provide feedback/reports/ meeting minutes as needed regarding operations
- Exhibit strong communication and customer service skills
- Professional demeanor, business attire required
- Strong computer skills required
- Willingness to stay abreast of HSS research/ marketing programs
- Competency to learn medical terminology
- Minimum 1-3 years in a customer service/patient satisfaction role
- Ability to work collaboratively with others
- Respect for information confidentiality
- Ability to show initiative, good judgment and resourcefulness
- College degree, or equivalent experience
Clinical Nurse I – Pre-Surgical Screening & Pre/Post Op
Located on the West Side of Manhattan, HSS is developing a brand new comprehensive Center that offers physician office visits for medical diagnosis and pre- and post-operative care; radiology services, including digital x-ray and MRI; an ambulatory surgical center (ASC), and PT / Sports Performance. This will be the first one-stop-shop facility of its kind at HSS that contains all of these musculoskeletal services in a single, convenient, location.
As an integral member of our Magnet Nursing team, the successful RN candidate will be focused on – patient advocacy and delivering the highest quality of care to our patients! Working in an evidence-based nursing environment that commands excellence every day, you will provide comprehensive pre- and post-operative nursing care to our patients and their families in this acute care setting. Our core values center on respect, consideration, compassion for all individuals and maintaining awareness of diverse cultural and religious beliefs. Your capacity to collaborate with the interdisciplinary team and promote the highest standards of care and safety is critical to the mission of Nursing in HSS.
- Work collaboratively with multidisciplinary health care teams to maintain the standards of professional nursing practices in a clinical setting
- Collect comprehensive data on patients’ health (from patients and/or family members); Analyze data to determine needs & develop individualized care plans; update care plans based on progression and pathway as well as manage care delivery
- Ensure that all physician orders are carried out appropriately and timely; work collaboratively with ancillary staff, including Patient Care Assistants
- Integrate patient care standards in all clinical activities; participate in performance improvement activities to improve patient safety, quality of care and patient outcomes
- Maintain sensitivity and awareness of cultural and religious diversity when addressing patients, visitors, co-workers and other customers
- Promote a supportive and team-oriented environment
- Support departmental responsibilities consistent with the long-range strategic plan, mission, vision and values of the hospital
- BSN from an accredited school of nursing required
- 1+ years’ of critical care experience
- NYS RN license and registration required
- Excellent phlebotomy skills
- BLS/ACLS/PALS certification required
- HCAHPS/EPIC knowledge preferred
- Your scope of duties will include critical care clinical competence, incorporating physical and emotional assessments, age specific competency, critical thinking skills, and educating patients and their family members regarding their plan of care and clinical pathway.
- Strong patient centered approach with emphasis on providing exemplary and world-class customer service
- Meticulous attention to detail
- Self-motivated and proactive; a team player who knows how to think critically in a fast-paced, challenging environment
- Active participant in seeking solutions to problems
Hospital for Special Surgery offers a unique work environment, diverse job types and extraordinary career opportunities. HSS encourages and supports professional growth and development, recognizes individual contributions, and offers unique and highly competitive compensation packages. This is how we attract and retain highly skilled professionals, renowned for their leadership and vision in clinical care, teaching, research & development.
Founded in 1863, Hospital for Special Surgery (HSS) is a world leader in orthopedics, rheumatology and rehabilitation. In the most recent U.S. News & World Report “American’s Best Hospitals” issue, HSS ranks #1 in orthopedics and #3 in rheumatology. In addition, the American Nurses Credentialing Center has honored HSS with four consecutive designations of Magnet® recognition. HSS has one of the lowest infection rates in the country.
Patient Access Specialist
A highly visible customer service position that is responsible for the reception of patients, families, and health care providers. The Patient Access Specialist is an expert in areas of customer service, registration/scheduling, insurance, and HSS Standards of Care. Patient Access Specialist is expected to score in the top 5% of measureable categories within 6 months of hire.
- Provide exceptional customer service to all patients, visitors, and customers
- Prioritize patient flow
- Verify insurance and obtain benefits
- Triage phone calls and schedule appointments
- Respond to patient, visitor, and customer inquiries
- Obtain patient demographics, personal information, and medical history by interviewing patients
- Collect payments
- Performs other related duties incidental to the work described herein
- Bachelor's degree preferred; Diploma or equivalent with 3 years of experience
- Two years in a healthcare or related customer service field
- Superior written and oral communication skills
- Exceptional customer service skills
- Ability to multi-task
- Ability to work in a team environment
- Knowledge of healthcare and health insurance
- Familiarity with medical terminology
- Displays positive attitudes towards assignments and others
- Ability to add, subtract, multiply, divide and calculate percentages
Work collaboratively with surgical and supply chain staff to maintain programs and processes designed to ensure compliance of service delivery standards. Maintain timely and effective communication with supervisors and constituents.
The Director of Campaigns is a key member of a dynamic fundraising team for the nation’s leading orthopedics and rheumatology academic medical center. S/he is responsible for developing, and executing successful focused campaigns for HSS priorities, including capital expansion, basic and clinical research, and programs. S/he brings strong strategic planning skills as well as the ability to design cultivation and solicitation plans for 7-, 8-, and 9-figure gifts. The Director of Campaigns works with leadership and individual gift officers across the Development Department, to provide infrastructure, strategic guidance, and maintain timelines. S/he also works closely with the Development research team to identify, organize, and manage prospects.
DUTIES AND RESPONSIBILITIES:
- Partner with Development leadership to assess fundraising opportunities and lead the development of campaign plans, timelines, budgets, gift pyramids, prospect lists, income reports, and printed/digital materials.
- Establish solicitation priorities and guide the solicitation process for leadership-level gifts, partnering with colleagues within and outside the Development Department.
- Communicate the goals, progress, and success of the campaigns to various constituencies, ensuring that campaign goals are pursued in partnership with other internal departments, as appropriate.
- Create presentations, assemble materials, prepare talking points, and organize full meeting prep for key members of the Development team, leadership, and board members.
- Draft compelling correspondence to donors and prospects, including proposals, stewardship reports, and personalized acknowledgement letters, partnering with fundraisers and communications colleagues as needed.
- Prepare and execute Trustee and principal-level gift agreements, coordinating closely with fundraisers and the HSS legal team during negotiations.
- Assist with researching potential donors in collaboration with the Development Research team.
- Oversee capital naming opportunities and donor recognition, including establishing and enforcing naming and signage standards, serving as a liaison with architects and designers, requesting and organizing architectural renderings, and obtaining required approvals.
- Perform additional related duties as requested.
EDUCATION AND EXPERIENCE:
- A bachelor’s degree is required.
- Minimum four years of successful fundraising experience relevant to the responsibilities. Experience in healthcare and/or hospitals is highly desired.
COMPETENCIES, AND PERSONAL CHARACTERISTICS:
- Proven track record planning and managing successful fundraising campaigns.
- Collaborative team player; flexible and resourceful; able to thrive in a fast-paced, high-performing environment and quickly with high-performing fundraising team, leadership, staff, board members, donors/prospects, volunteers, and consultants.
- Excellent interpersonal skills; unquestionable personal integrity; and diplomatic and discreet.
- Superior analytical and organizational skills; comfortable receiving input from many sources and able to distill and synthesize disparate information into a sound, well-organized plan; works productively with diverse constituencies.
- Must possess exceptional project and time management skills; ability to take initiative, manage multiple tasks simultaneously, and prioritize effectively.
- Strong writing, editing, proofreading, and verbal communication skills.
- Exceptional attention to detail while acutely aware of the "big picture."
- Passion for the HSS mission.
EpicCare Ambulatory Senior Analyst
The Senior Analyst is responsible for expert knowledge of assigned Epic System software. He/she conducts regular day-to-day communication, reviews the software, demonstrates a strategic understanding of business operations, and works with Epic, the Project Team(s), HSS Business Representatives/Subject Matter Experts, and end users to tailor the system to fit the organization’s needs. The Senior Analyst routinely performs expert analysis of workflows, data collection, report details, and other technical issues associated with the use of Epic software; is responsible for guiding the development and documentation of the internal procedures that will be used in conjunction with Epic applications; and will design, build, test, install and maintain those solutions.
The Senior Analyst builds and maintains strategic and tactical relationships with stakeholders and uses critical thinking skills to provide systems solutions to meet business needs. She/he manages his or her own time to accomplish tasks with minimal oversight, and serves as a mentor to others on the team. The Senior Analyst conducts project management activities as required by the project, oversees applications sub-workstreams or projects, and executes projects and deliverables with minimal oversight.
**This position requires the flexibility to work an expanded work schedule, including early mornings, nights & weekends during major implementation and support efforts. Includes on-call rotation**
- Develop relationships, trust, and credibility to successfully manage multiple demands; maintain daily communications with Epic users
- Coordinate and communicate with key physicians, physician office management, and other Subject Matter Experts
- Lead, facilitate, and participate in user meetings, in-services and internal team meetings; Provide subject-matter-expert knowledge transfer to colleagues
- Review software, analyze business operations and collaborate with colleagues, HSS Business Representatives/Subject Matter Experts and end-users to ensure systems are suitable for the organization’s and physician’s practice needs
- Routinely perform in-depth analysis of workflows, data collection, report details and other build, design and configuration issues associated with Epic use
- Assume responsibility for developing and documenting internal procedures used in conjunction with Epic applications; play an integral role in supporting the HSS MD Adoption and Engagement Strategy (i.e., train, support and optimize clinical, financial & practice management solutions)
- Participate in project management activities for the team; conduct key project management tasks including, but not limited to, updating workplans and status reports
- Work with the Application Manager/Director in the assessment of projects for scoping and timelines
- Oversee application sub-workstreams and key projects
- Communicate effectively across all impacted teams associated with task assignments.
- Collaborate effectively with colleagues and across teams to achieve the completion of tasks
- Collaborate effectively with Epic personnel using Sherlock or other appropriate tools
- Support the training team by keeping trainers abreast of new functionality and system changes. Perform application training functions, as assigned
- Prioritize and implement system change requests; coordinate software updates and changes with end-users
- Thoroughly review and test each new release and enhancement; perform system configuration and database setup according to practice/software requirements
- Ensure test scripts are created, reviewed and updated to reflect proposed workflow solutions
- Provide on-site support during go-live and system upgrade scenarios; provide on-call support on a rotating basis
- Assist with all Quality Assurance processes including change management and testing efforts; participate in disaster recovery measures
- Remain current on Epic technologies and obtain certification in Epic applications as warranted
- Provide onboarding, mentoring and support for team
- Research best practice and implement leading practice standards
- Challenge existing ideas and develop and champion new ones that add value to the organization
- Very good oral, written communication and follow-up skills.
- Very good interpersonal relationship skills; positive and enthusiastic contributor to the team
- Excellent desktop tool usage including Excel, PowerPoint, SharePoint, and Visio.
- Self-motivated, detail-oriented, problem solver
- Considerable process and workflow design experience
- Strong project management skills (ability to lead meetings, prioritize, resolve conflicts, maintain issues list, manage project plan)
- Minimum of 5 years of IT experience or 5 years of combined IT and clinical or operational experience
- Participation in at least one full implementation lifecycle
- Requires BA/BS degree or equivalent.
- Minimum of 1 year of related Epic application experience
- Advanced SmartForm build experience; SmartForm certification preferred.
- Experience building, maintaining, and upgrading Surescripts interfaces and workflows
- Experience building and testing CER rules and properties
- Experience managing interface error queues and addressing issues
- Experience building patient registries and reporting workbench reports
- Demonstrated knowledge of facility structure and associated implications and strategies
- Project Management Professional, or like experience
- Advanced degree or clinical certification
Associate Director, Employee Relations
We seek an attorney who is an experienced labor or employee relations professional to join our dynamic HR–based Employee Relations team.
In this highly visible and interactive role you will provide managers and employees with assistance on employee relations matters, enterprise-wide, to achieve the highest levels of employee engagement and patient satisfaction, making HSS an employer of choice.
You will counsel managers on methods of addressing performance concerns with employees, including the appropriate use of performance evaluations, corrective action and performance improvement plans. You will investigate reports of harassment, discrimination and violations of employment laws and/or HSS policies. You will participate in the internal employee grievance procedure and assist employees in addressing their workplace concerns and complaints. Responsibilities also include counseling employees and managers regarding workplace accommodations pursuant to applicable federal, state and local laws. You will also provide education to the management team regarding changing laws, harassment prevention, and other topics as needed.
The successful candidate will possess a minimum of seven to ten years’ experience managing labor/employee relations matters for an employer with more than 2000 employees. Previous experience in a healthcare or large, academic medical environment strongly preferred. Extensive knowledge and experience working with employment laws including but not limited: to ADA, FMLA, ADEA, FLSA and other federal, state and local laws governing the workplace is required. Must be a strategic thinker with excellent written, verbal and interpersonal communication skills and the ability to multi-task in a high stress environment.