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Search Results Page 5 of 28

Posted Date 2 weeks ago(5/3/2022 9:50 PM)
Medical Secretary Requirement for Dr. Michelle Carlson   Hospital for Special Surgery, #1 in Orthopedics for the last 12 years and is currently looking for an experienced and energetic Full time Medical Secretary for one of our physician offices. Dr. Michelle Carlson specializes in treating sports-related hand injuries and fractures, pediatric hand conditions, hand disorders in women, and neurologic injuries in the upper extremity. In this role you will provide comprehensive administrative support to an HSS physician practice and contribute to an environment of clinical excellence. In this role, you will provide support for the operations of the medical office. This includes, but not limited to, patient check-in/out, including copy collection, scheduling patient appointment, obtain authorizations/certifications for treatments and diagnostic procedures, answering phones, scanning documents into the EMR and any additional tasks as assigned.                                                                                               Competencies/skills: - Patient check out - Schedule patient appointments and other ancillary tests as directed by physician - Perform registration - Experience with Epic Medical Records System preferred; strong computer skills required as well - Superior written and oral communication skills - Exceptional customer service skills - Ability to follow through with tasks to completion - Strong organizational and problem-solving skills - Ability to multitask in a fast paced environment - Ability to effectively and accurately follow directions or instructions - Ability to work collaboratively as part of a team; offers to help coworkers when needed - Detail-oriented - Ability to escalate issues appropriately - Consistently displays a positive attitude towards one’s work and work environment - Knowledge of healthcare and health insurance, required - Familiarity with medical terminology and general office protocol required. - The ability to type 45-60 words per minute and exceptional organizational strengths is required.  - Must be proficient in Microsoft Word, Excel, and PowerPoint. - Answer telephone including main lines, route callers, take messages and provide routine information to callers in a professional and efficient manner - File medical documentation and patient charts where applicable - Create, scan, file, and prepare patient charts in anticipation of office hours where applicable - Obtain results/outside notes prior to patients’ appointments and scan/file them accordingly in charts - Scan medical records into individual patient accounts within EMR system - Confirm patient appointments - Retrieve messages frequently from voicemail and return messages by the end of business day  
Job ID
2022-15837
Emp Status
Regular Full-Time
Shift
Days
Posted Date 2 weeks ago(5/3/2022 9:53 PM)
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless...   Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize  the abundant opportunities for growth and success.   If this describes you then let’s talk!   HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.   Physician Assistant Full-Time- Core Evenings    Contribute to our mission of improving mobility and enhancing the quality of life for our patients at the #1 Orthopedic Hospital in the United States for 12 straight years in a row.    Come join a team of PAs led by PAs who were awarded the 2018-2019 Employer of Excellence Award granted by the American Academy of Physician Assistants.  This prestigious award recognizes hospitals that are top employers of physician assistants nationwide, embodying collaborative provider teams and a supportive work environment for PAs. The Physician Assistant Department is a leader in provider clinical operations working closely with the staff to ensure outstanding patient care and a supportive environment for our academic mission.   5 day work week Monday-Friday 3p-11p     Responsibilities include but are not limited to: - First or 2nd assisting ORs as delegated by PA management - H&Ps as delegated by management - Post Op Checks - Floor coverage as delegated by PA management - Complete Emergency Admissions when applicable - Collaborate with surgeon, medical clearing MD and consultants regarding patient issues - Round on patients - As needed, obtain and provide sign out to incoming and outgoing teams and follow up on any pending issues - Triage and prioritize patient issues including medical and surgical issues, discharges, etc. Qualifications:   To be considered for this position, you must have the following: - Bachelor’s degree from an accredited PA program, Master’s degree preferred - Current NYS Physician Assistant license and registration - NCCPA board certification - American Heart Association BLS/ACLS certification - Infection Control certification - Completion of a child abuse recognition course - DEA  Hospital for Special Surgery offers a unique work environment, diverse job types and extraordinary career opportunities. HSS encourages and supports professional growth and development, recognizes individual contributions, and offers unique and highly competitive compensation packages. This is how we attract and retain highly skilled professionals, renowned for their leadership and vision in clinical care, teaching, research & development.   
Job ID
2022-15836
Emp Status
Regular Full-Time
Shift
Variable
Posted Date 3 weeks ago(4/29/2022 4:54 PM)
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless...   Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize  the abundant opportunities for growth and success.   If this describes you then let’s talk!   HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise   Research Coordinator- HSS Florida Full-Time 9am-5pm Position Located in West Palm Beach, FL   HSS Florida is looking for a Clinical Research Coordinator who will be an integral member of the research team in compliance with all regulatory, institutional, and departmental requirements; participate in all aspects of research management and quality assurance of data for a specific project(s) as assigned. ensuring efficient operations.  The Research Coordinator will be responsible for establishing research infrastructure and overseeing research for HSS Florida.  Responsible for data management activities associated with clinical research and performs data collection, data entry and assists with manuscript writing.    DUTIES AND RESPONSIBILITIES:   Clinical and Regulatory responsibilities:   - Establish research infrastructure for HSS Florida and oversee research - Oversees and conducts the informed consent process on studies as appropriate (requires appropriate training and certification of human research subjects training).     - Manages data collection specific to registry and research studies including but not limited to the performance of measurements for applicable studies, collection of clinical data from patients directly, and manage the performance of all other duties as put forth in the protocol.  - Spearheads efforts to meet patient enrollment targets related to independent research studies. To that end, develops and implements various recruitment strategies.  - Ensures accuracy of personnel transcribing data from paper case report form (CRF) into an electronic format. - Manages and executes IRB submissions for initial approvals, re-approvals, amendments, etc… Ensures timeliness and accuracy of submissions and no lapses in approvals for the study.  - Compiles and assists in analyzing and interpreting data in preparation for a presentation, sponsor/regulatory agency, publication, etc… with the assistance of biostatistician and principal investigator  - Performs advanced data queries when needed.  Provides timely reports to Institutional Review Board, Principal Investigator, National Institutes of Health and/or sponsor for each research project.  - Represents the Principal Investigator in departmental audits as well as external audits performed by representatives of the sponsor for each clinical research project.  Works closely with HSS internal monitor for guidance on these activities. - Conducts study specific team meetings to ensure timely progress of patient enrollment and study activities. - Collaborates with the research team, departmental research director, and research administration, as needed, to ensure that research subjects are treated in accordance with all mandated requirements.  Ensures that standards regarding subject registration, protocol specific tests, and required documentation are adhered to.  Reports deviations as appropriate and resolves issues when possible.  Escalates issues to supervisor as needed. - Responsible for the handling, packaging, and shipping of dangerous goods under supervision and in compliance with State and Federal regulations.  These specimens may include tissue, blood, dry ice, and chemicals.  Certification in these procedures is required in accordance with the Federal Regulations.  Knowledge of good clinical practice for the handling of specimens and blood will be required. - Assist Principal Investigator with writing/editing abstracts and manuscripts as needed.  - Provide overall administrative support for clinical research activities and academic commitments including but not limited to: academic presentations, conferences, and editorial commitments. - Assists in patient care coordination by assuring patients complete patient reported outcomes prior to office visits. - Maintains and enhances professional growth through participation in seminars, professional affiliations, and internal training sessions to keep abreast of trends in the field of research data management. Attends departmental grand rounds as well as internal training sessions.  The successful applicant for the position of Research Coordinator will be a highly motivated and organized individual who is able to perform a variety of different tasks essential to the implementation of a clinical study.  He or she will be flexible, as the job description may evolve as studies progress.   The applicant must be able to multitask and prioritize research projects.  The Coordinator will have access to the medical records of patients, and should appreciate this privilege, and maintain strict confidentiality with all patient medical data.  A qualified candidate will have the ability to communicate in an effective manner with management, clinical staff, external sponsors and patients at HSS Florida.  The candidate will also have good interpersonal skills, as he or she will interface directly with patients and medical staff on a routine basis.  The applicant must be available on site at the hospital during patient visits.   Qualifications   MINIMUM QUALIFICATIONS: Education/Training:     - Bachelor’s degree minimum/Master’s preferred - Certified Clinical Research Coordinator (CCRC) preferred Experience: - 2-4 years - Knowledge of Good Clinical Practice and Good Technology Practice - Experience in IND filings, NDAs and 510(k) filings is a plus Preferred Skills: - Knowledge of Orthopaedic and/or Rheumatologic terminology is a plus - Computer literacy: MS Word, Excel, Powerpoint, RedCap, Epic, EDC
Job ID
2022-15835
Emp Status
Regular Full-Time
Shift
Days
Posted Date 1 week ago(5/10/2022 8:15 AM)
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless...   Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize  the abundant opportunities for growth and success.   If this describes you then let’s talk!   HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.   Security Officer Per-Diem     Serves as a resource for information and direction; responds to urgent and emergent situations; performs patrol functions and security checks throughout the campus; reports, investigates and documents incidents; controls internal and external traffic; enforces rules and regulations to ensure and maintain a safe and orderly facility.    
Job ID
2022-15834
Emp Status
Per Diem
Shift
Eves
Posted Date 1 week ago(5/9/2022 4:47 PM)
   Assistant Manager, Clinical Services HSS Paramus     HSS Paramus offers physician office visits, radiology, pre-surgical screening, and rehabilitation services. Reporting to the Manager, Clinical Services for the region, the Assistant Manager provides essential onsite clinical guidance and communication of daily assignments to the nursing staff at the direction of and in the absence of the Manager, Clinical Services. The Assistant Manager also serves in a clinical capacity by providing direct clinical support for physicians and nursing services as needed.   Serving as an Assistant Manager, s/he will problem solve amongst nursing staff and doctors within the facility, troubleshoot daily clinical operational issues, mentor nursing staff and build relationships with physicians as a clinical expert in conjunction with, and in the absence of, the Manager, Clinical Services   Responsibilities Key responsibilities include, but are not limited to:   Clinical (80%)   Support physician office visits and other clinical activities. - Room patients, including preparation for exams, reviewing past medical history, and obtaining patient data. - Assist with procedures, including but not limited to suture/staple removal, cast application and removal, EKG, venipuncture, and injections. - Foster effective patient throughput. Administrative (20%)   Support the Manager, Clinical Services in the management of the nursing staff.  - Daily schedule and staffing assignments (coordinating per diems, vacations, callouts, etc.). - Physician room and dictation station assignments. - Primary point of clinical contact onsite in absence of Manager, Clinical Services.   Support the Manager, Clinical Services in ensuring compliant and competent nursing practice for the site. - Monitor par levels for supplies, ordering as needed. - Check expiration dates of current supplies in the closet, medication buckets, and on all medications and vials. - Check the automated external defibrillator (AED) daily and alert the Manager, Clinical Services when the battery needs to be changed.  - Complete temperature logs on medication and specimen refrigerator and freezer. Minimum Qualifications - RN - Licensure and certification commensurate with current role   Experience - Required: Minimum of 2 years of nursing experience while working in a medical office setting at HSS; Preferred: Currently an employee at HSS Paramus. - Demonstrated basic knowledge of orthopedic and outpatient care as well as a working knowledge of processes involved in physician practices with strong organizational and prioritizing skills. - Demonstrated ability to work within a team environment and display a positive attitude towards assignments and others. - Proficiency in Epic clinical workflows.
Job ID
2022-15826
Emp Status
Regular Full-Time
Shift
Days
Posted Date 1 week ago(5/9/2022 4:47 PM)
   Assistant Manager, Clinical Services HSS Westchester   HSS Westchester offers physician office visits, radiology, pre-surgical screening, and rehabilitation services. Reporting to the Manager, Clinical Services for the region, the Assistant Manager provides essential onsite clinical guidance and communication of daily assignments to the nursing staff at the direction of and in the absence of the Manager, Clinical Services. The Assistant Manager also serves in a clinical capacity by providing direct clinical support for physicians and nursing services as needed.   Serving as an Assistant Manager, they will problem solve amongst nursing staff and doctors within the facility, troubleshoot daily clinical operational issues, mentor nursing staff and build relationships with physicians as a clinical expert in conjunction with, and in the absence of, the Manager, Clinical Services.   Responsibilities Key responsibilities include, but are not limited to:   Clinical (80%)   Support physician office visits and other clinical activities. - Room patients, including preparation for exams, reviewing past medical history, and obtaining patient data. - Assist with procedures, including but not limited to suture/staple removal, cast application and removal, EKG, venipuncture, and injections. - Foster effective patient throughput. Administrative (20%)   Support the Manager, Clinical Services in the management of the nursing staff.  - Daily schedule and staffing assignments (coordinating per diems, vacations, callouts, etc.). - Physician room and dictation station assignments. - Primary point of clinical contact onsite in absence of Manager, Clinical Services.   Support the Manager, Clinical Services in ensuring compliant and competent nursing practice for the site. - Monitor par levels for supplies, ordering as needed. - Check expiration dates of current supplies in the closet, medication buckets, and on all medications and vials. - Check the automated external defibrillator (AED) daily and alert the Manager, Clinical Services when the battery needs to be changed.  - Complete temperature logs on medication and specimen refrigerator and freezer. Minimum Qualifications - RN - Licensure and certification commensurate with current role   Experience - Required: Minimum of 2 years of nursing experience while working in a medical office setting at HSS; Preferred: Currently an employee at HSS Westchester. - Demonstrated basic knowledge of orthopedic and outpatient care as well as a working knowledge of processes involved in physician practices with strong organizational and prioritizing skills. - Demonstrated ability to work within a team environment and display a positive attitude towards assignments and others. - Proficiency in Epic clinical workflows.
Job ID
2022-15825
Emp Status
Regular Full-Time
Shift
Days
Posted Date 1 week ago(5/10/2022 8:04 AM)
Program Manager   The Clinical Research Administration (CRA) has established a centralized service center to provide Investigators and Administrative leaders within Service Lines and Departments with efficient and standardized pre and post award management of clinical research projects by interfacing across multiple HSS offices including; Finance and Research Accounting, Quality Assurance and Compliance, Contracts Administration and Legal Affairs, Post Award Administration and Sponsored Research.    This candidate will provide management support for clinical research projects involving multiple PI's within multiple services/departments, regardless of funding sources (Federal, State, industry contracts, gifts/donations, sub awards, service agreements, and Foundation). In collaboration with the PI and/or research team, this candidate may also interact with numerous Pharmaceutical, Biotechnology, Device Manufacturer and Clinical Research Organizations.   Reporting into the Executive Director for Clinical Research, the Program Manager is responsible for providing comprehensive support including financial management for multiple research programs with Service Lines assigned to that Manager. The candidate will standardize and automate systems supporting Research Administration best practices including Lawson’s Grants Management and the implementation of a CTMS system.   Duties and Responsibilities: Support includes assistance with Clinical Research study start up, portfolio management and study termination by:    - Reviewing and interpret clinical trial protocols/studies for regulatory and budgeting/billing compliance purposes - Working with assigned Service Line research staff to create study specific budgets for new protocols - Work with research team to effectively communicate non-standard care services for each protocol and assisting with creation of billing grid templates - Accurately cost industry, in-house, and government sponsored trials with ancillary departments and hospital finance - Collaborate with the Contracts Administrator to vet and finalize relevant CDAs and CTAs - Keep a current understanding of FDA and CMS guidelines for clinical trial billing (Qualifying Clinical Trial (QCT) and Medicare Coverage Analysis (MCA) - Work closely with Sponsored Research on Federal, State and/or Foundation sponsored clinical research grants - Assure IRB approval and ICF is consistent with budget, coverage analysis and agreement before finalizing documents and communicate with IRB Administration - Work with Clinical Research Administrator to create study records and billing calendars in EPIC and assist with creating study and billing calendars in CTMS - Assurance that QCTs are identified and set up as such in Epic, E-CAP and Wellspring and that billing is performed in compliance with applicable regulations and payor requirements - Assist with the internal cost center/account set up and monitoring of the account - Review and develop applicable financial reporting metrics - Monitor GM/CTMS of existing protocols with payment schedules, dollars received, dollars outstanding and amendments - Review invoices as required by various study sponsors and in collaboration with Research Accounting manage collection of all outstanding receivables including milestone management - Work with and assist Investigators, administrators, and research teams with the allocation of personnel costs during the quarterly offset process and process applicable personnel change forms Other special projects as necessary including presentations to leadership, chairing and/or co-chairing relevant meetings, participate in hospital and research committees; produce various metrics report to improve operations, attend service line retreats, etc.   MINIMUM QUALIFICATIONS - Bachelor's degree in related area; Master’s degree preferred. - Proven ability to provide clinical expertise in all phases of clinical research trials. - Two + years’ experience in clinical research as a coordinator - Thorough understanding of research guidelines of Federal and non-Federal sponsors supporting research and educational activities, preferably in an academic environment. - Thorough knowledge of applicable regulatory and compliance requirements related to use of human subjects in research, financial conflict of interest, IRB, etc. - Ability to maintain independent judgment; strong organization and communication skills; and a customer service focus across broad and diverse subject areas. - Maintains current knowledge of compliance regulations in all areas of research including QCT/MCAs. - Ability to independently interpret, analyze, and implement appropriate policies in a given situation. - Skill in prioritizing a high volume workload to ensure priorities and other deadlines are met. Demonstrated ability to work in pressure situations to meet deadlines and accommodate interruptions. - Proven ability to assess and contribute to development of automated systems to facilitate award administration. Demonstrated skill in setting up and maintaining accurate filing systems. - Experience applying programmatic knowledge to coordinate financial aspects of award administration. - Demonstrated ability to maintain a professional attitude during interaction and collaboration with a wide range of personalities. General Skills - Proficient in Microsoft including, Excel and PowerPoint - Excellent communication skills, written, oral presentation and interpersonal skills - Excellent analytical and problem solving skills Independent thinking and planning ability - Excellent written and verbal communication skills a must; and - Good teamwork skills, as well as the ability to work independently.
Job ID
2022-15821
Emp Status
Regular Full-Time
Shift
Days
Posted Date 9 hours ago(5/17/2022 11:23 AM)
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless...   Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize  the abundant opportunities for growth and success.   If this describes you then let’s talk!   HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.     Patient Access Specialist - Stamford, CT Patient Registration Full-Time     A highly visible customer service position that is responsible for the reception of patients, families, and health care providers. The Patient Access Specialist is an expert in areas of customer service, registration/scheduling, insurance, and HSS Standards of Care. Patient Access Specialist is expected to score in the top 5% of measureable categories within 6 months of hire.   Responsibilities - Provide exceptional customer service to all patients, visitors, and customers - Prioritize patient flow - Verify insurance and obtain benefits - Triage phone calls and schedule appointments - Respond to patient, visitor, and customer inquiries - Obtain patient demographics, personal information, and medical history by interviewing patients  - Collect payments - Performs other related duties incidental to the work described herein Requirements - Bachelor's degree preferred; Diploma or equivalent with 3 years of experience  - Two years in a healthcare or related customer service field Desired Qualifications - Superior written and oral communication skills - Exceptional customer service skills - Ability to multi-task - Ability to work in a team environment - Knowledge of healthcare and health insurance  - Familiarity with medical terminology - Displays positive attitudes towards assignments and others - Ability to add, subtract, multiply, divide and calculate percentages
Job ID
2022-15818
Emp Status
Regular Full-Time
Shift
Days
Posted Date 2 weeks ago(5/3/2022 10:09 PM)
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless...   Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize  the abundant opportunities for growth and success.   If this describes you then let’s talk!   HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.   Patient Access Specialist - Westchester Per-Diem   A highly visible customer service position that is responsible for the reception of patients, families, and health care providers. The Patient Access Specialist is an expert in areas of customer service, registration/scheduling, insurance, and HSS Standards of Care. Patient Access Specialist is expected to score in the top 5% of measureable categories within 6 months of hire.   Responsibilities - Provide exceptional customer service to all patients, visitors, and customers - Prioritize and designate patient flow - Verify insurance and obtain benefits - Confirming all radiology services have been authorized prior to visits/communicating results with patients - Triage phone calls and schedule appointments - Respond to patient, visitor, and customer inquiries - Obtain patient demographics, personal information, and medical history by interviewing patients  - Collect payments - Performs other related duties incidental to the work described herein - Screen patients for COVID safety precautions - Communication with leadership regarding closing shift precautions - Position is based in New Jersey, however, employee may need to travel to other HSS sites - Cross coverage with other departments Requirements - Bachelor's degree preferred; Diploma or equivalent with 3 years of experience  - Two years in a healthcare or related customer service field Desired Qualifications - Superior written and oral communication skills - Exceptional customer service skills - Ability to multi-task - Ability to work in a team environment - Knowledge of healthcare and health insurance  - Familiarity with medical terminology - Displays positive attitudes towards assignments and others - Hired for evenings and weekends, but must be flexible for morning coverage
Job ID
2022-15817
Emp Status
Per Diem
Shift
Days
Posted Date 3 weeks ago(4/28/2022 11:18 PM)
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless...   Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize  the abundant opportunities for growth and success.   If this describes you then let’s talk!   HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise     Patient Access Specialist Patient Registration Full-time 9am-5pm   A highly-visible role responsible for assisting physician practices with administrative aspects of patient care. The Patient Access Specialist is an expert in customer service and ensuring patient needs are met at the end of the visit. Specific responsibilities include: - Providing patients with documentation and printed materials related to their visit and treatment plan; - Prioritizing patient flow including directing patients to other locations within the hospital or facilitating transportation services for patients if needed; - Referring patients to hospital services as needed (ie financial navigation); - Collecting copays/payments and depositing all collections with hospital cashiers; - Verifying insurance and obtaining benefit information; - Scheduling appointments; - Facilitating scheduling and authorizations for urgent patient needs in conjunction with Practice Coordinators; - Addressing any patient concerns that remain after the end of the visit; - Providing back-up support to other staff as needed; - Providing exceptional customer service to all patients, visitors and customers; - Additional administrative responsibilities as directed by the physician, the supervisor or department leadership. Competencies/skills: - Superior oral communication skills - Exceptional customer service skills - Consistently displays professional appearance; - Consistently displays a positive attitude and friendly demeanor - Ability to escalate issues appropriately - Ability to effectively and accurately follow directions or instructions - Ability to work collaboratively as part of a team; offers to help coworkers when needed - Detail-oriented - Experience with Epic preferred; strong computer skills required - Knowledge of healthcare and health insurance, preferred - Familiarity with medical terminology, preferred - Associate’s degree required. Experience may be considered in lieu of education.
Job ID
2022-15815
Emp Status
Regular Full-Time
Shift
Days