Senior Desktop Engineer
Provide expert level support of infrastructure that provides access to desktop platforms and applications for more than 5500 users in locations across the world. This includes implementation and support of almost every component in the tech-stack, from the user's edge device all the way to the target application or platform.
In order to provide this level of support, the ideal candidate will be able to perform the following:
Provide expert knowledge of server based computing, virtual environments, and cloud-based infrastructure, and serve as subject matter expert to peers, managers and Business on those topics.
Drive productivity, recommending improvements, remediation and operational excellence using ITIL methodologies to identify opportunities for improvement. Work closely with the Virtual Workspace Services teams to ensure robustness, scalability, and global applicability of solutions.
Work with project teams and developers to ensure those teams understand compatibility with virtual platforms and Virtual Workspace architecture and requirements. Identify and proactively resolve issues that could impact system performance, reliability, and usability. Persuade and influence others through strong and comprehensive communication and diplomacy skills.
The position will help with, and in some cases leading, several critical projects - User Right Management (URM) and Hired Party Access (TPA) Containment optimization. URM is a critical initiative to reduce the Administrative Access on devices across the globe (traditional PC and Virtual). TPA Containment enforces policies on Third Party platforms that keep Citi compliant with regulatory requirements. Image creation and maintenance with formal instructions and workflows to be used at Service Desk level.