• Applications Analyst I

    Location US-NY-New York
    Posted Date 3 months ago(4/5/2018 12:54 PM)
    Job ID
    2018-9981
    Category
    Information Technology - All Openings
    Emp Status
    Regular Full-Time
    Hours per Week
    35
    Shift
    Days
  • Overview

    Application Analyst

     

    The Application Analyst reports to the Epic Technical Director and is responsible for providing support, administration and maintenance to required ancillary/third party applications affecting client-side computing. This position will work collaboratively with technical and application support staff.

     

    Specific responsibilities include:

     

    • Acquire subject matter expertise necessary to support required ancillary/third party applications affecting client-side computing
    • Responsible for the configuration and troubleshooting of integrated applications and peripherals, including single sign-on, secure messaging and other third party, ancillary systems
    • Responds to emergency and after-hours issues
    • Maintain and test processes related to business continuity
    • Engage in capacity planning exercises to ensure adequate system resources
    • Participate in the change control process for all planned application and technical activities
    • Follow vendor and Epic best practices for hardware and software configuration
    • Act as a liaison between technical and application team for all support related requirements.

     

    QUALIFICATIONS

    • Undergraduate degree
    • Demonstrated ability to learn multiple new software applications and provide required support.
    • More than 3 years’ experience in vendor software configuration, support and troubleshooting
    • More than 3 years’ experience supporting desktop applications in a Windows environment.
    • Knowledge and understanding of project management principles
    • Ability to multitask in a fast-paced environment
    • Ability to collaborate with diverse population of end users and IT application and technical support staff
    • Detail oriented

    Other Requirements

    #LI-JL1

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