• Director - Client Services

    Location US-NY-New York
    Posted Date 5 days ago(7/11/2018 9:37 AM)
    Job ID
    Information Technology - All Openings
    Emp Status
    Regular Full-Time
    Hours per Week
  • Overview

    The Hospital for Special Surgery (HSS) is seeking an experienced and hands-on Director of Client Services to provide leadership for the IT Project Management Office, Strategy and Budget.  The Director will lead large and integrated transformation and technology projects within a hybrid project management structure and his/her responsibilities will be to: 

    • Provide leadership in ensuring that IT projects are delivered using project management standards and tools; on time, on budget and within scope.
    • Collaborate closely with IT project managers and leadership to standardize project management approaches and project delivery.
    • Design and implement methodologies for project and financial management for the IT department.
    • Provide leadership to IT financial management and strategic planning.



    • Lead the project management office, including the team of dedicated and disparate project management IT professionals
    • Direct departmental budgeting efforts within the HSS budgeting cycle
    • Design and implement forward thinking, flexible, and scalable project management and strategic planning roadmap
    • Manage all aspects of the project management office, including direct management of the Growth and Expansion portfolio
    • Establish partnerships with IT and organizational portfolio leadership and associated governance structures to enable on-time, on budget and within scope project 
    • Establish partnerships with Financial leadership to ensure budget compliance and collaborative financial planning and management
    • Collaborate with senior IT leadership and operational leads to develop IT strategic plans aligned with organizational strategy and plans
    • Establish the use cases for project management methodologies, including waterfall and agile processes
    • Provide leadership and mentoring to the IT department regarding project management, financial management and IT strategic planning  



    • Bachelor’s and Master’s degree in Health Administration, Business Administration, Computer Science or Engineering field required
    • PMP certification required
    • ITIL and Agile Certifications preferred
    • 5-7 years of progressive management experience in Information Technology, including the management of large interdisciplinary healthcare projects and management of a project management office required
    • Demonstrated experience with IT budgeting, financial management and strategic planning required
    • Experience with EPIC required
    • Experience with project management software, excel and project management tools required
    • Demonstrated success in working in a hybrid project management structure, leading multiple teams from different disciplines, and the ability to manage internal expectations on project requirements and timelines
    • Strong problem-solving skills, ability to understand operational needs and design technology solutions aligned with business outcomes
    • Self-motivated, creative, pro-active and consistently introducing innovative solutions to problems
    • Ability to handle multiple priorities, resolve conflicts and manage project plans while communicating IT concepts, issues and concerns with non-technical parties
    • Strong oral, written and non-verbal communication skills as well as the ability to foster and enhance professional working relationships
    • People-oriented, and energetic attitude; a positive team player focused on results


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