• Patient Services Coordinator

    Location US-NY-New York
    Posted Date 4 weeks ago(3/27/2018 9:08 AM)
    Job ID
    2018-9852
    Category
    Physician Office - All Openings
    Emp Status
    Regular Full-Time
    Hours per Week
    35
    Shift
    Days
  • Overview

    Department of Medicine Patient Services Coordinator

     

     

    A highly-visible role responsible for coordinating the day-to-day administrative operations of physician practices in the Department of Medicine. The Patient Services Coordinator is an expert in all administrative aspects related to high-quality, efficient patient care. Specific responsibilities include:

    • Answering and appropriately documenting and triaging all patient calls;
    • Returning appropriate calls on behalf of physician;
    • Scheduling patient appointments and completing a full patient registration when appropriate;
    • Managing physician clinical, research and administrative schedules;
    • Assisting with urgent patient issues as directed by the physician;
    • Managing physician /patient correspondence through the hospital’s electronic medical record;
    • Providing administrative support for physician dictation activity;
    • Compiling physician expense reports and reimbursement requests and tracking physician spending;
    • Maintaining inventory of office supplies and ordering supplies as needed;
    • Providing back-up to other roles in the department as needed;
    • Additional administrative responsibilities as directed by the physician, the supervisor or department leadership.

    Competencies/skills:

    • Superior written and oral communication skills
    • Exceptional customer service and interpersonal skills
    • Proven track record of building and maintaining productive working relationships with physicians
    • Ability to work collaboratively as part of a team; offers to help coworkers when needed
    • Detail oriented with ability to multi-task
    • Strong critical thinking and organizational skills
    • Demonstrated ability to take initiative and ownership over one’s work
    • Aptitude for problem-solving
    • Consistently displays a positive attitude towards one’s work and work environment
    • Consistently displays professional appearance
    • Experience with Epic preferred; strong computer skills required
    • In-depth understanding of medical office workflows, systems and processes
    • Knowledge of healthcare and health insurance, preferred
    • Familiarity with medical terminology, preferred
    • Bachelor’s degree preferred, associate’s degree required

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