Patient Access Specialist

US-NY-New York
2 weeks ago(12/6/2017 7:15 PM)
Job ID
2017-9485
Category
Admitting/Patient Registration - All Openings
Emp Status
Regular Full-Time
Hours per Week
35
Shift
Days

Overview

Patient Access Specialist I
Patient Registration

 

A highly visible customer service position that is responsible for the reception of patients, families, and health care providers. The Patient Access Specialist is an expert in areas of customer service, registration/scheduling, insurance, and HSS Standards of Care. Patient Access Specialist is expected to score in the top 5% of measureable categories within 6 months of hire.

 

Responsibilities

  • Provide exceptional customer service to all patients, visitors, and customers
  • Prioritize patient flow
  • Verify insurance and obtain benefits
  • Triage phone calls and schedule appointments
  • Respond to patient, visitor, and customer inquiries
  • Obtain patient demographics, personal information, and medical history by interviewing patients 
  • Collect payments
  • Performs other related duties incidental to the work described herein


Requirements

  • Bachelor's degree preferred; Diploma or equivalent with 3 years of experience 
  • Two years in a healthcare or related customer service field

Desired Qualifications

  • Superior written and oral communication skills
  • Exceptional customer service skills
  • Ability to multi-task
  • Ability to work in a team environment
  • Knowledge of healthcare and health insurance 
  • Familiarity with medical terminology
  • Displays positive attitudes towards assignments and others
  • Ability to add, subtract, multiply, divide and calculate percentages

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