Program Supervisor, VOICES Medicaid Managed Care Education
Hospital for Special Surgery (HSS)
The Supervisor, VOICES Medicaid Managed Care Education Program is a working supervisor involved in all Program activities, including supervising two Program Associates.
The Program’s goal is to assist patients in accessing and maintaining HSS's specialty care by providing education and advocacy, including insurance authorization for care, related to New York State Medicaid managed care programs. This includes patient education, collaboration with the HSS health care team, insurance companies, and community/government services. Responsibilities also include development of educational materials, staff training, monitoring and tracking data, generating reports, and special projects.
Position reports to the Associate Director, Department of Social Work Programs.
Applicant must be highly committed to providing access to care, excellent patient education and advocacy, and team collaboration. Must be able to work independently in various areas of the Hospital, with a Bachelor’s degree and a minimum of 3 years of health care related experience, preferably related to public insurance. Computer literacy, familiarity with electronic medical records, detail focus and excellent written, verbal, and organizational skills are required. Bilingual (Spanish) preferred.