Patient Services Coordinator

US-NY-New York
1 week ago
Job ID
2017-9412
Category
Physician Office - All Openings
Emp Status
Regular Full-Time
Hours per Week
35
Shift
Days

Overview

A highly-visible role responsible for coordinating the day-to-day administrative operations of physician practices in the Department of Medicine. The Patient Services Coordinator is an expert in all administrative aspects related to high-quality, efficient patient care. Specific responsibilities include:

  • Answering and appropriately documenting and triaging all patient calls;
  • Returning appropriate calls on behalf of physician;
  • Scheduling patient appointments and completing a full patient registration when appropriate;
  • Managing physician clinical, research and administrative schedules;
  • Assisting with urgent patient issues as directed by the physician;
  • Managing physician /patient correspondence through the hospital’s electronic medical record;
  • Providing administrative support for physician dictation activity;
  • Compiling physician expense reports and reimbursement requests and tracking physician spending;
  • Maintaining inventory of office supplies and ordering supplies as needed;
  • Providing back-up to other roles in the department as needed;
  • Additional administrative responsibilities as directed by the physician, the supervisor or department leadership.

Competencies/skills:

  • Superior written and oral communication skills
  • Exceptional customer service and interpersonal skills
  • Proven track record of building and maintaining productive working relationships with physicians
  • Ability to work collaboratively as part of a team; offers to help coworkers when needed
  • Detail oriented with ability to multi-task
  • Strong critical thinking and organizational skills
  • Demonstrated ability to take initiative and ownership over one’s work
  • Aptitude for problem-solving
  • Consistently displays a positive attitude towards one’s work and work environment
  • Consistently displays professional appearance
  • Experience with Epic preferred; strong computer skills required
  • In-depth understanding of medical office workflows, systems and processes
  • Knowledge of healthcare and health insurance, preferred
  • Familiarity with medical terminology, preferred
  • Bachelor’s degree preferred, associate’s degree required. 

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