Analyst II - EpicCare Pharmacy (Willow)

US-NY-New York
1 week ago(1/11/2018 4:56 PM)
Job ID
Information Technology - All Openings
Emp Status
Regular Full-Time
Hours per Week


EpicCare Pharmacy (Willow) Analyst



  • Responsible for in-depth knowledge of assigned Epic System software.
  • Conduct regular day-to-day communication, reviews the software, demonstrates a deeper understanding of business operations, and works with Epic, the Project Team(s), HSS Business Representatives/Subject Matter Experts, and  end users to tailor the system to fit the organization’s needs.
  • Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with the use of Epic software 
  • Responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications; and will design, build, test, install and maintain those solutions. 
  • Demonstrate knowledge of the organization’s Core Values and incorporate them into the performance of duties.
  • Demonstrate knowledge of the organization’ Service Standards and incorporate them into the performance of duties.
  • Work with Application Managers/Directors/etc. and the entire Project Team, to collect, analyze and document business operations and workflow.
  • Complete all tasks in a timely manner with accurate documentation.
  • Collaborate effectively with Epic using Sherlock or other appropriate tools.
  • Collaborate effectively with colleagues to achieve the completion of tasks.
  • Troubleshoot problems and address questions from users, and provide on-call support on a rotating basis.
  • Review and test changes, enhancements, and each new release as assigned.
  • With support, create, review, and update test scripts to reflect proposed workflow solutions.
  • Analyze data conversion needs.
  • Support the training team by keeping trainers abreast of new functionality and system changes. Perform application training functions, as assigned
  • Communicate effectively across all impacted teams associated with task assignments.
  • Analyze new functionality in new releases to identify impact.
  • Develop an understanding of interface requirements and testing.
  • Provide assigned on-site support during go-lives and system upgrades.
  • Assist with all quality assurance processes, including change management and testing efforts.
  • Actively participate and contribute in meetings as assigned.
  • Participate in disaster recovery measures.
  • Create reports and extracts, as necessary. 


  • Epic Inpatient Willow certification required
  • Epic Decision Support certification desired
  • Reporting Workbench Reporting experience strongly desired
  • Familiarity with inpatient pharmacy workflow and pharmacy charging strongly desired
  • Experience with third-party pharmacy systems strongly desired
  • Effective oral, written communication and follow-up skills
  • Strong interpersonal relationship skills
  • Strong desktop tool usage including Word, Excel, and PowerPoint
  • Self-motivated, detail-oriented, problem solver
  • Relevant experience and BA/BS Degree or equivalent
  • EMR/RC Implementation and/or support experience
  • Epic experience preferred
  • Advanced degree or clinical certification preferred


Working Conditions/Physical Demands

  • Position may require flexible work schedule, including night and weekend support of major implementations or major system support efforts. Includes on-call rotation.

Other Requirements



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