Under the guidance and direction of the Management team in an Outpatient Physical Therapy Center, the Practice Manager would be responsible to manage all activities related to operations of Center by performing the following duties personally or through subordinate administrators. Key roles include team building, customer service, formulating policies, managing daily operations, statistical analysis of the center, marketing activities and planning the use of materials and human resources.
Identifies patient/client service requirements and establishes an atmosphere of patient centered care. Has a clear understanding of operational needs and support requirements for the clinical, administrative and support staffs of the Center. Ability to evaluate the effectiveness of operational efficiencies and procedures at a provider-specific, clinic specific and practice level and offer recommended changes to facilitate the highest level of patient service and efficiency.
Oversee administrative operations ensuring appropriate training, ongoing education, evaluation of support staff and monitoring of day-to-day activities. Directly supervises front office employees, carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Devise strategy and execution of internal marketing strategy targeting main HSS physician referral sources that addresses companion administrative and clinical staffs. Coordinate with network marketing departments for all official outreach events, and onsite PR opportunities related to the Center.
Maintains and involves the SOP consistently and regularly to ensure a smoothly and efficiently operating practice. Performs administrative activities associated with the effective management of the practice including compiling, storing and retrieving production data for reports. Leads or contributes to the success of department quality initiatives such as CQI, patient satisfaction, and Employee Gallup and plan, organize and facilitate regular clinical section meetings
Minimum Bachelors degree, preferred Master’s degree; with 4 to 10 years related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.