Patient Access Specialist I - ASC

US-NY-New York
3 weeks ago
Job ID
2017-9301
Category
Administrative/Clerical Support - All Openings
Emp Status
Regular Full-Time
Hours per Week
35
Shift
Variable

Overview

Patient Access Specialist I

 

A highly visible customer service position that is responsible for the reception of patients, families, and health care providers. The Patient Access Specialist is an expert in areas of customer service, registration/scheduling, insurance, and HSS Standards of Care.  Patient Access Specialist is expected to score in the top 5% of measurable categories within 6 months of hire.

 

Responsibilities

  • Provide exceptional customer service to all patients, visitors, and customers
  • Prioritize patient flow
  • Modify, update, and maintain the scheduling template for the unit and/or department
  • Obtain patient demographics, personal information, and medical history by interviewing patients
  • Verify insurance and obtain benefits
  • Obtain authorizations for services
  • Triage phone calls and schedule appointments
  • Respond to patient, visitor, and customer inquiries
  • Collect payments

Requirements

  • Bachelor’s degree preferred; Diploma or equivalent
  • Two or more years in a healthcare role; two or more years in a role equivalent to Patient Service Specialist I or equivalent

Desired Qualifications

  • Superior written and oral communication skills
  • Exceptional customer service skills
  • Ability to multi-task
  • Ability to work in a team environment
  • Working knowledge of health insurance eligibility and liability
  • Familiarity with medical terminology
  • Displays positive attitudes towards assignments and others
  • Ability to add, subtract, multiply, divide and calculate percentages
  • Bilingual a plus

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