Patient Access Specialist - Westchester - Per Diem

US-NY
1 month ago
Job ID
2017-9201
Category
Admitting/Patient Registration - All Openings
Emp Status
Per Diem
Hours per Week
7
Shift
Days

Overview

A highly visible customer service position that is responsible for the reception of patients, families, and health care providers. The Patient Access Specialist is an expert in areas of customer service, registration/scheduling, insurance, and HSS Standards of Care.  Patient Access Specialist is expected to score in the top 5% of measurable categories within 6 months of hire.

 

Key Responsibilities

  • Provide exceptional customer service to all patients, visitors, and customers
  • Prioritize patient flow 
  • Verify insurance and obtain benefits
  • Triage phone calls and schedule appointments 
  • Respond to patient, visitor, and customer inquiries
  • Obtain patient demographics, personal information, and medical history by interviewing patients
  • Collect payments
  • Other duties related duties incidential to the work described herein

 

Desired Skills & Qualifications         

  • Superior written and oral communication skills
  • Exceptional customer service skills
  • Ability to multi-task
  • Ability to work in a team environment
  • Knowledge of healthcare and health insurance
  • Familiarity with medical terminology
  • Displays positive attitudes towards assignments and others
  • Ability to add, subtract, multiply, divide and calculate percentages

 

Education                  

 

Bachelor’s degree preferred; Diploma or equivalent with 2 years of Experience

 

Experience               

 

Two years in a healthcare or related customer service field

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