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HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Patient Liaison
Part-Time Casual
The Service Excellence Patient Liaison is responsible for all duties of the Atrium desk operations and is an integral member of the service excellence team with joint responsibility for maintaining a supportive, informative, and comfortable environment for patients, their families, and loved ones. The Liaison will work in close collaboration with other patient liaisons and the interdisciplinary administrative and clinical teams to jointly identify, develop, and implement current service objectives and improvement efforts in line with HSS strategic goals and initiatives.
Patient Liaison will focus on patients and families: facilitating communication between family/friends, patients, physicians, nurses, or other hospital personnel; monitoring patients’ progress from the Atrium to Holding and from the operating room through the recovery room; and provide non-medical information and assistance to waiting families. Patient Liaison will oversee the rounding process in the SE units and act as a focal point for gathering and disseminating information to directly support service improvement efforts and reach service improvement goals. This includes administering and reviewing internal measures of patient experience and satisfaction. Essential duties include:
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