Coordinator - Floater

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Now more than ever.

Get back to what you need and love to do.

The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize

 the abundant opportunities for growth and success.

If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise

Floater Coordinator, Service Line

Full-Time

Hospital for Special Surgery, #1 in Orthopedics for the last 14 years, is currently looking for a Full Time Floater Coordinator.  In this role, the Floater Coordinator will be providing our world-renowned Physicians' medical practices with administrative support, act as liaison to a wide variety of hospital staff and departments, assist with the day-to-day practice operations ensuring the highest level of customer service delivery, practice, support and patient confidentiality. This position is based in Manhattan, but some travel by car to our Regional Sites is required as needed. Manhattan is the primary worksite location for this position.

Responsibilities:

• Provide assistance in the day-to-day operations of the MD Offices.  
• As needed, assume the lead role of and perform the responsibilities of Office Manager for a period of time either finite or extended.
• Answer telephone calls, route callers, take messages and provide routine information to callers in a professional and efficient manner; communicate messages to staff via email and Epic via in-basket messaging.
• Schedule patient appointments and other ancillary tests as directed by Office Manager, Medical Secretary, or Physician.
• Schedule surgeries and procedures as needed for HSS
• Verify insurance coverage, pre-certify/authorize patient visits and procedures; discuss insurance deductibles/copayments/patient responsibility with patients.
• Perform financial transactions and related functions when appropriate and directed by Office Manager, Medical Secretary or Physician.
• Adjust and acclimate to various work assignments and work environments.
• Manage time appropriately to meet patient, department and hospital needs.
• Maintain satisfactory attendance record and communicate time away with Service Line.
• Identify strengths and weaknesses in office workflow on behalf of Service Line.
• Uphold the values of HSS and Service Line in all assigned medical offices.

Required Qualifications/Skills:

• Experience with Epic preferred; strong computer skills required
• Knowledge of healthcare and health insurance, required
• Familiarity with medical terminology, preferred
• Experience with scheduling surgeries and/or medical procedures highly desired
• Superior written and oral communication skills
• Exceptional customer service skills
• Ability to multitask in a fast-paced environment and follow through with tasks to completion
• Strong organizational and problem-solving skills; attention to detail required
• Ability to effectively and accurately follow directions and instructions
• Ability to work collaboratively as part of a team; offers to help coworkers when needed
• Consistently displays a positive attitude towards one’s work and work environment

Desired Qualifications:

• EPIC EMR experience
• Familiarity with medical terminology and medical billing/insurance is helpful; the ability to learn and apply new information quickly is key
• Associate’s degree required, Bachelor’s degree highly desirable. 3-5- years physician office experience may be considered in lieu of education