Patient Access Specialist – West Side OPC

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HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise

Patient Access Specialist I

Full-Time

HSS West-Side OPC - Registration

HSS West-Side OPC - Registration offers physician office visits, radiology, pre-surgical screening, and rehabilitation services. The Patient Access Specialist (PAS) I is a highly visible customer service position that is responsible for scheduling, pre-registration, and registration of patients in person and by phone using the Epic system.

The Patient Access Specialist (PAS) I is an entry level multifaceted position that works with interdisciplinary team members in the management of patient flow. The PAS I spends most of the day completing repetitive core PAS tasks for one functional area and meets standard productivity and quality expectations.

Responsibilities:

• Provide exceptional customer service to all patients, visitors, and customers
• Interview patients and accurately enter and update patient demographics, personal information, and medical history
• Collect and scan legal IDs, insurance cards, signed consent forms, third party liability documents, and advance care plans
• Obtain electronic and/or phone benefit verifications, coordinating benefits, determining participating and non-participating insurance coverage
• Collect co-payments and out of pocket payments
• Resolve patient checklists and workqueue encounters
• Perform other related duties incidental to the work described herein

Required Qualifications/Skills:

• High school diploma or equivalent (G.E.D.), may include specialized or vocational courses
• 0-1 years in a healthcare or related customer service field

Desired Qualifications/Skills:

• Strong computer skills, with proficiency in office automated tools: e-mail, outlook, and data entry
• Superior written and oral communication skills
• Exceptional customer service skills
• Ability to multi-task
• Ability to work in a team environment
• Knowledge of healthcare and health insurance
• Familiarity with medical terminology
• Displays positive attitudes towards assignments and others
• Ability to add, subtract, multiply, divide and calculate percentages