Analyst, Service Lines

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 the abundant opportunities for growth and success.

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HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Business Analyst

Full-Time

Hybrid 3 days onsite

Overview:

The Service Lines Department is focused on strategic and operational support of the medical staff and their offices of those services, collaboratively defining strategy, and executing operational initiatives to support strategic goals. To that end, the Business Analyst will partner and work collaboratively with service line leadership to support departmental performance and standardization of KPIs across all service lines.  

​Reporting to the Senior Director of Physician Practice Optimization & Special Projects, the Business Analyst will be responsible for operational implementation of process changes and business standardization, subject matter expertise related to workflow optimization analysis, data visualization prep and management, and presentation support for Service Lines Chief Administrators. Serve as resource to provide depth support to the Service Lines teams on operating expense management, budgeting, capital planning, etc.

Key responsibilities:​

• Identify operational challenges and suggest problem-solving strategies to enhance team effectiveness.
• Facilitate systems improvement to determine standards and priorities. Participate as team member by providing input and knowledge of systems operations and financials to achieve operational and strategic goals. ​
• Complete current and future state assessments, root cause analyses, organization, and environment analysis, formulate and present recommendations and action plans for improvement to Service Lines leadership. ​
• Create and maintain monthly status updates on strategic programs or initiatives with significant ROI to be used by leadership teams and governance committees.
• Create and maintain monthly performance metrics to be used by Service Chiefs as a tool to engage Medical Staff in Enterprise performance.
• Collaborate with HSS’ Center for Analytics, Modeling, and Performance (CAMP) team to create, manage, and optimize reporting and dashboard visualization tools.
• Provide in-depth support on operational logistics, including project management, operational management systems, and best practice performance standards.
• Assist Service Lines leaders in business plan documentation. Ensure asset optimization within service lines by presenting financial impact. Perform necessary research, recommend options, design financial models and methods, outline action plans and ensure implementation. 
• Plan, coordinate, manage and lead annual operating and capital budget process for Service Lines.
• Supports revenue cycle by ensuring clinical billing is conducted in a timely manner and all related revenue procedures are captured.
• Partners with physicians and other organizational stakeholders in implementing operational and clinical policies and procedures that impact fiscal performance.

Skills and Experience – Required

• Bachelors degree
• 3-5 years of related experience working with statistical concepts and analyzing business processes to formulate written and spoken process improvement concepts; healthcare experience strongly preferred
• EPIC experience required
• Strong knowledge of MS Excel and PowerPoint
• Excellent written and oral communication skills
• Possess superb interpersonal skills and interact effectively with others
• Ability to synthesize information to see the big picture while effectively managing smaller details

Skills and Experience – Preferred

• Masters degree
• Strong knowledge of Tableau
• Strong knowledge of Epic Ambulatory, Cadence, and/or OpTime