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HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise
Salesforce Business Analyst
Salesforce Team
Information Technology
Based in NYC (3 days in the office required)
Hospital for Special Surgery has an opportunity for an experienced Salesforce developer to collaborate on all aspects of the implementation of Salesforce Health Cloud for patient access and referrals. As a key member of the Information Technology Department, the Salesforce Business Analyst will attain specialized knowledge of the software and serve as a vital liaison between the HSS IT Department, hospital departments, HSS Connect, patient access, and physician’s offices.
Responsibilities
- Responsible for meeting with business users of Salesforce to understand their business use case and system workflow needs.
- Responsible for documenting the use case and workflow needs of the business and confirming those with appropriate business stakeholders.
- Understands and documents all aspects of a use case to cover reporting and analytics, workflow and system configuration, integration requirements and data migration requirements. Responsible for translating those use cases and workflow needs into user stories to be added to an Agile backlog
- Answers clarification questions from development team and also liaisons with the business to obtain further clarification when necessary.
- Actively work on all aspects of Salesforce implementations through the maintenance stage
- Coordinate and communicate with patient referrals and access personnel, including managers, representatives from other business entities and physician’s offices
- Routinely perform in-depth analysis of workflows, data collection, report details and other build, design and configuration issues associated with Epic use
- Collaborate effectively with Salesforce premier support using appropriate tools
- Develop relationships, trust, and credibility to successfully manage multiple demands; maintain daily communications with Salesforce end-users
- Review software, workflows, analyze business operations, and collaborate with colleagues, HSS Business Representatives/Subject Matter Experts and end-users to ensure systems are suitable for the organization’s HSS Connect, patient access and physician’s practice needs
- Assume responsibility for developing and documenting internal procedures used in conjunction with Salesforce applications; play an integral role in supporting the HSS adoption and engagement strategy (i.e., train, support and optimize access, referrals, scheduling, clinical, financial & practice management solutions)
- Provide on-site support during go-live and system upgrade scenarios; provide on-call support on a rotating basis
- Assist with all Quality Assurance processes including change management and testing efforts; participate in disaster recovery measures
- Participate in user meetings, in-services and internal team meetings; Provide subject-matter-expert knowledge transfer to colleagues
- Remain current on Salesforce technologies and obtain certification in Salesforce applications as warranted
Physical Working Conditions
- Comfortable indoor area
- Sitting in a comfortable position with frequent opportunity to move about the department
- Ability to travel to and from mid-town Manhattan to the main Hospital campus and various offsite locations as required