Epic Technical Lead-Hybrid based in NYC

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HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Epic Technical Lead

Full-Time-Hybrid based in NYC 

Overview:

The Epic Technical Team Lead role at the Hospital for Special Surgery is responsible for leading technical support for our Epic electronic health record system.  The Team Lead will help identify best practices, manage environment strategy, troubleshoot technical issues, manage business continuity and disaster recovery strategy and serve as the liaison between our Epic Hosting partners and the HSS Epic Application Teams on key initiatives.

Responsibilities:

• Epic Technical Support including:
  • System freezes
  • Chart locks
  • Monitoring of trends in performance
  • Monitoring/supervision of Hosting teams
  • Root Cause Analysis (RCA) follow-ups to verify process improvements
  • Browser + Network Whitelisting
  • Tickets/Escalations/Queue Management
• Epic System Updates, Client Packs, Release Authorizations
• Workstation and Printer Configuration
• IT Lead for Downtime/Business Continuity (BCA):
  • BCA Strategy
  • BCA Audit/drills
  • BCA Monitoring (System Pulse/Kuiper)
  • Disaster recovery planning for Epic
  • Alternate/Backup Access + Emergency Public Access Gateway to Epic
• Epic Cyber Security Initiatives:
  • Aiding in quarterly Epic Security Audits
  • Facilitating the implementation of Epic security fixes
  • Facilitating the implementation of Epic application enhancements to further secure our environment
• Help Desk + Epic Network Operations Center (NOC) process improvement and drills
• Audits + Annual Benchmarking survey

Minimum:

• BA/BS Degree in Information Systems, Business, or other related areas or equivalent education / job experience
• Candidates must have proven problem solving, analytical, administrative, written, and verbal communication, presentation, customer service and leadership skills, and will be expected to balance multiple initiatives.
• Must be able to communicate and interact extremely well with all levels within the HSS organization
• Must have strong interpersonal relationship skills
• Must be a team player
• Strong customer service orientation
• Detail oriented

Preferred:

• 4+ years’ experience in healthcare working directly for a healthcare organization
• EPIC certified or experienced in one or more of the front-end modules

• Working knowledge of Epic’s Sherlock and Nova applications
• Knowledge and understanding of project management principles