Orthopedic Service Line Administrator - Florida LLC

Location US-FL-West Palm Beach
Posted Date 9 hours ago(1/21/2022 9:56 AM)
Job ID
Administrative/Clerical Support - All Openings
Emp Status
Regular Full-Time
Hours per Week


Hospital for Special Surgery (HSS) ranked #1 in Orthopedics by U.S. News & World Report



Orthopaedic Service Line Administrator – HSS/Good Samaritan


The Orthopaedic Service Line Administrator shall provide leadership in the development of a world class, comprehensive program that will include orthopaedic trauma, joint replacement, geriatric fractures, sports medicine, and orthopaedic spine surgery. The Orthopaedic Service Line Administrator will build a program with the aim of establishing the service line as the provider of choice for inpatient orthopaedic surgery.

The Orthopaedic Service Line Administrator shall assist Good Samaritan in the areas of:

  • quality oversight,
  • service line development,
  • stakeholder engagement and operations quality, and
  • day-to-day outpatient and inpatient operations.

As a component of the Management Services, the Orthopaedic Service Line Administrator shall:

Specific Job Duties

Assist Good Samaritan in operating the Service Line by providing the following management services:

  • Leads implementation of orthopaedic service line activities at Good Samaritan, as directed by the Chief Executive Officer of Good Samaritan, in consultation with HSS, to facilitate and coordinate the provision of clinical services in the Service Line in accordance with recognized standards to deliver safe, efficient, quality care to patients.
  • Participates in meetings focused on operational strategic planning, program development, quality improvement, cost efficiencies, and customer satisfaction for orthopaedic surgery including the Joint Operating Board (JOB) and committees of the JOB, and provide professional leadership and physician input with respect to specific initiatives approved by the JOB.
  • Assist as a liaison for the Service Line among administrative departments and committees of Good Samaritan as well as the medical staff.
  • At the request of Good Samaritan, assist with the preparation and response to surveys conducted by governmental authorities and other accrediting bodies.
  • Support the policies of Good Samaritan in all respects, including being proactive relative to Good Samaritan's growth, working cooperatively with Good Samaritan employees, being supportive of patients and assisting in building overall engagement.
    • Work with Good Samaritan to advance a healthy work environment rooted in a culture that supports collaboration, communication and accountability.
    • Support cross department collaboration.
  • Participates in the Good Samaritan Division of Surgery Committee and Physician Advisory Council, as requested by Good Samaritan's CEO.


Clinical and Operational Management. Working in cooperation with Good Samaritan, Administrator shall assist as follows with respect to the clinical and operational aspects of the Service Line:

  • Provide and, subject to approval of Good Samaritan, implement its best practice standards.
  • Provide and implement patient care protocols for the delivery of Service Line services, including protocols pertaining to the most appropriate setting for such services (inpatient and outpatient) as well as critical care use.
  • Advises on clinical research opportunities.
  • Assist in the development and implementation of the drug formulary (e.g., antibiotic stewardship program, anticoagulants following total joint replacement procedures) and provide supply chain advisory services related to implantable devices and/or other medical supplies and devices.
    • Participates in, make recommendations to and reviews feedback from cost containment committee on equipment purchase and supplies management to include new products/implants to meet operating margins by managing supply costs, promoting standardization and inventory control.
    • Assist with and oversee process of standardization for orthopaedic implantable devices that is determined by Good Samaritan on Administrator's recommendation.
  • Participates in Good Samaritan's performance management and innovation initiatives as they pertain to increasing quality, efficiency and effectiveness of care delivered to patients. Participation may include meetings, development and adoption of evidence-based protocols and review of practitioner and group data.

Staff and Community Outreach/Education.

  • Educates medical staff about the program using current evidence-based guidelines, care pathways, and pain management protocols to increase understanding of services and to improve patient care.
  • Provides educational sessions to nursing, surgical techs, and physical therapy staff on orthopaedic surgery patient management to include providing continuing education programs for Service Line staff, including medical staff, which may include videoconferencing sessions, observerships at Administrator's HSS Florida location, online learning modules and individual training at Good Samaritan.
  • Advises on speakers/topics for programs and presentations at hospitals and in the community.

Quality and Safety:

  • Coordinate the development and implementation of Good Samaritan quality safety and patient satisfaction initiatives.
  • Works with Good Samaritan and its medical staff leadership to develop and implement clinical pathways for orthopaedic surgery procedures.
  • Works with Good Samaritan's CNO and Director of Quality Improvement to review data related to infections and develop strategies for improvement.
  • Works with the medical staff on processes and pathways related to perioperative and post-op care for orthopaedic surgery patients.
  • Supports the culture of patient safety in orthopaedic surgery by regularly reviewing data related to outcome measures (i.e., falls, readmissions, etc.) and developing strategies for improvement.


Medical Staff. Subject to Good Samaritan's oversight of, ultimate control over and responsibility for its staff, and agreement to consider the following in good faith:

  • Make recommendations as to front line staff hiring and coordinate recruiting, on-boarding, and training.
  • Make recommendations concerning other policies and staffing with the aim of improving the culture and quality of care at the Service Line.
  • Participates as reasonably requested in interviews and discussions with Good Samaritan's orthopaedic candidates for recruitment to its medical staff.

Patient Experience/Satisfaction.

  • Review and evaluate patient, physician and staff satisfaction survey reports and key orthopaedic outcomes metrics and make recommendations for improvement.
  • Assist Good Samaritan in its patient experience/patient satisfaction initiatives in the Service Line.
  • Provide advice and assistance for Good Samaritan's implementation of a case management program for the Service Line including discharge planning, appointment scheduling and arranging for appropriate follow up services and supplies as well as the establishment and implementation of a patient call back process that meets the Joint Commission Standards for Service Line patients.
  • Evaluate processes regarding preadmission patient communication and make recommendations to help ensure questions are answered and patient is prepared for procedure.

Strategic Management. Administrator shall assist Good Samaritan in operating the Service Line by providing the following strategic management services.

  • Assist in the development and implementation of strategic, financial and operational plans with respect to the Service Line including development of capital and operating budgets with special consideration of new technology and services including management information systems.
  • Commencing with the second Contract Year, provide guidance, advice, and implementation support to Good Samaritan on improving coordination of care, including participation in meetings with referring physicians regarding access, coordination of care and satisfaction.




  • Bachelor degree is required
  • At least 5 years in a healthcare setting or 2+ years management consulting experience
  • Physician practice and clinical operations experience is strongly preferred
  • Experience working with senior executives and physician leaders
  • Strong working knowledge in computer software (Microsoft Word, Excel, Access, PowerPoint, etc.)
  • Familiarity with EPIC preferred

Personal Characteristics

  • High emotional intelligence.
  • Strategic and forward-thinking.
  • Creative and flexible.
  • Articulate and collaborative.
  • High sense of purpose and urgency.
  • Unquestionable personal integrity.
  • An entrepreneurial spirit.


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