Patient Experience Coordinator

Location US-NY-New York
Posted Date 1 month ago(10/14/2021 9:12 AM)
Job ID
Patient, Family, & Visitor Services
Emp Status
Regular Full-Time
Hours per Week


How you move is why we’re here. ®
Now more than ever.

Get back to what you need and love to do.

The possibilities are endless...


Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize

 the abundant opportunities for growth and success.


If this describes you then let’s talk!


HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Patient Experience Coordinator



Join our world class healthcare team where you will serve as a key member in the Office of the Patient Experience.   This position will report directly to the Chief Patient Experience Officer and support patient experience initiatives across the patient continuum at Hospital for Special Surgery (HSS).


Your primary responsibilities will include creating patient satisfaction reports for organizational stakeholders and leadership, managing the hospital survey process, coordinating meetings for process improvement teams, supporting hospital value-based-purchasing programs and lending general support to the Chief Patient Experience Officer.  


In this role you will collaborate extensively with the interdisciplinary team, physician offices and all levels of leadership to improve the patient experience such that all patients and support persons have an unsurpassed patient experience at HSS.  Strong analytical background and ability to work in a team-oriented environment is a must.









The ideal candidate will have a Bachelor’s degree (Master’s degree in healthcare related discipline preferred).  A strong analytical, written and verbal communication skill, as well as attention to detail is critical to this position.   Minimum requirement of two years’ experience in a healthcare


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