Director, Account Management

Location US-NY-New York
Posted Date 2 months ago(9/20/2021 1:03 PM)
Job ID
Emp Status
Regular Full-Time
Hours per Week


How you move is why we’re here. ®
Now more than ever.

Get back to what you need and love to do.

The possibilities are endless...


Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize

 the abundant opportunities for growth and success.


If this describes you then let’s talk!


HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.



Director, Account Management


Reporting directly to the Assistant Vice President, Account Management, the Director of Account Management will be primarily responsible for the identification, escalation and resolution of hospital or PHO physician-related payor issues. These include, but are not limited to contract or enrollment issues impacting billing/reimbursement, administrative issues impacting operations, and communication with key stakeholders. This position provides oversight to Managed Care Coordinators and serves as a liaison to the hospital and PHO Payor Contracting teams.



  • Oversees compliance of managed care companies and payment rules with negotiated contracts.
  • Works closely with other members of the Account Management team, CCS team (i.e. UM/clinical denials team) and Patient Financial Services and/or the Central Billing Office to identify trends and opportunities in outstanding Accounts Receivables for both the PHO and hospital entities.
  • Responsible for ensuring pertinent reports and updates (i.e. A/R, denials, etc.) are disseminated to departmental staff. This includes working with Patient Financial Services and other departments on the implementation and maintenance of departmental dashboard
  • Escalates issues as necessary to mid-level payer contacts for resolution as well as HSS contracting team. Recommends escalation as appropriate to senior management.
  • Provides feedback on trends/patterned issues to Contracting team to aid in negotiation and implementation of fee-for-service and value-based payor contracts across HSS and PHO
  • Assesses contract administrative terms and advises leadership accordingly on measures of contract performance
  • Ensures key stakeholders are communicated to on contractual obligations, emerging trends stemming from contract performance, payor/policy changes, and other related topics
  • Maintains up to date knowledge on the healthcare market and timely initiatives
  • Advise on/implement departmental policies, protocols and systems (i.e. Salesforce) to enhance efficiency and effectiveness of workflows
  • Possess strong leadership skills and demonstrate capability to inspire staff to pursue excellence in goals and productivity; capable of coaching and improving staff in need of professional development. Places high priority on overall team performance.
  • Additional responsibilities as required to accomplish departmental goals.






  • Experience (minimum 5 years) with payor or provider contracting and/or revenue cycle management. Major teaching/surgical hospital experience or health plan experience is highly desirable.
  • Experience with EPIC or other comparable EMR systems preferred
  • Experience managing and leading a professional team.
  • Experience dealing with physicians and their office/billing staff.
  • Possesses key payor contacts and knowledge of payor resolution processes
  • Knowledge of the healthcare industry and payor reimbursement methodologies (both hospital and physician)
  • Ability to work independently and collaboratively to solve complex problems
  • The ability to influence and motivate others, as well as work collaboratively within a multi-stakeholder environment is required.
  • Excellent verbal and written communication skills
  • Excellent organizational and multi-tasking skills
  • Is professional when dealing with stakeholders. Uses good judgement and takes a thoughtful approach to resolving and communicating issues.
  • Intermittent travel may be required


  • Bachelor’s degree in health or business administration, economics or related subject is required. Master’s preferred.



Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed