• Patient Access Specialist

    Location US-NY-New York
    Posted Date 3 weeks ago(1/8/2020 6:13 PM)
    Job ID
    Admitting/Patient Registration - All Openings
    Emp Status
    Regular Full-Time
    Hours per Week
  • Overview

    Patient Access Specialist
    Patient Registration

    (Must be flexible to rotate with the possibilites of weekend coverage)



    A highly visible customer service position that is responsible for the reception of patients, families, and health care providers. The Patient Access Specialist is an expert in areas of customer service, registration/scheduling, insurance, and HSS Standards of Care. Patient Access Specialist is expected to score in the top 5% of measureable categories within 6 months of hire.



    • Provide exceptional customer service to all patients, visitors, and customers
    • Prioritize patient flow
    • Verify insurance and obtain benefits
    • Triage phone calls and schedule appointments
    • Respond to patient, visitor, and customer inquiries
    • Obtain patient demographics, personal information, and medical history by interviewing patients 
    • Collect payments
    • Performs other related duties incidental to the work described herein


    • Bachelor's degree preferred; Diploma or equivalent with 3 years of experience 
    • Two years in a healthcare or related customer service field

    Desired Qualifications

    • Superior written and oral communication skills
    • Exceptional customer service skills
    • Ability to multi-task
    • Ability to work in a team environment
    • Knowledge of healthcare and health insurance 
    • Familiarity with medical terminology
    • Displays positive attitudes towards assignments and others
    • Ability to add, subtract, multiply, divide and calculate percentages


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