• Quality Management Specialist

    Location US-NY-New York
    Posted Date 1 month ago(11/14/2019 12:37 PM)
    Job ID
    Case Management & Quality Management - All Openings
    Emp Status
    Regular Full-Time
    Hours per Week
  • Overview

    Quality Management Specialist

    Quality & Accreditation


    The Department of Quality & Accreditation (Q&A) at Hospital for Special Surgery (HSS) is charged with improving quality of care to patients across the entire spectrum of care.  The Q&A department is a highly visible department, reporting directly to the CEO and COO.  All members of the Q&A department have the opportunity to work with multidisciplinary teams comprised of clinical and administrative leaders. The Q&A Department has 2 core responsibilities:  Quality & Payment Linked programs, both inpatient and outpatient, and Regulatory oversight to the hospital with accountabilities to New York State Department of Health, Centers for Medicare and Medicaid Services (CMS), The Joint Commission as well as other regulatory agencies.  


    HSS is currently seeking a Quality Management Specialist (QMS) to fill an essential role in the overall success of Q&A programs at HSS. The successful candidate will be responsible for supporting Quality Programs at HSS including: Interdisciplinary Quality Committees working with key Sr. Leaders as well as other Interdisciplinary Performance Improvement initiatives as identified by the organization.  The QMS will also partner with frontline staff to understand their concerns and turn this feedback into performance improvement initiatives.  


    The successful candidate will be self-motivated, show initiative, be able to lead teams, manage multiple projects and work autonomously within a team environment.  They will also be rewarded with competitive compensation, a fast-paced dynamic environment and the invaluable experience gained from a best-in-class specialty hospital while working directly with key leaders. 


    Hours of work are normal business hours with ability to accommodate physician’s schedules for early meetings.  A four-day workweek may be available at the department’s discretion nine months after start date. 


    Key Responsibilities

    • Lead Performance Improvement Teams using Lean, PDCA or other improvement methodologies.
    • Analyze and present quality data utilizing control charts, process maps, fishbone diagrams, etc.
    • Nurture relationships with perioperative medical & surgical staff and other department leadership
    • Identify cases identifying cases with potentially preventable complications for improvement opportunities and track implementation of individual and system recommendation
    • Collaborate with clinical leadership to coordinate peer review as a component of Ongoing Professional Practice Evaluation.
    • Ability to review clinical data points and interpret aggregate results
    • Ability to use Microsoft Office Suite (Word, Excel, PowerPoint, Access) to communicate to key stakeholders
    • Coordinate with clinical and administrative leadership, data governance, IT, department data experts, and other stakeholders to support enterprise-wide initiatives


    Bachelor’s degree in clinical healthcare (RN, PA, NP, equivalent) is required; Quality/Regulatory Accreditation experience, CPHQ or and Master’s degree is strongly preferred


    Desired Skills & Experience

    • Quality, regulatory, performance improvement or equivalent experience in healthcare related fields.
    • Technology savvy: excellent understanding of processes and databases; adept at Excel, Word, Access, and PowerPoint
    • Ability to monitor and synthesize data, identify trends & insights and make recommendations based on rational thinking
    • Well organized and disciplined, with well-developed project management capabilities; detailed & process oriented; thorough; can proactively manage multiple priorities and projects on tight deadlines
    • Exceptional oral and written communication skills are essential to succeed in this role
    • Ability to influence people, build relationships and collaborate within a multi-disciplinary team
    • Unquestionable personal integrity; highly credible and professional; quickly gains confidence of others


    Qualified candidates who desire to be part of a world-class team protecting and building upon our legacy of excellence are encouraged to apply now!


    Hospital for Special Surgery offers a unique work environment, diverse job types and extraordinary career opportunities. HSS encourages and supports professional growth and development, recognizes individual contributions, and offers unique and highly competitive compensation packages. This is how we attract and retain highly skilled professionals, renowned for their leadership and vision in clinical care, teaching, research & development.

    Other Requirements



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