• Senior Director, Performance Programs - Value Management

    Location US-NY-New York
    Posted Date 1 week ago(1/8/2019 1:02 PM)
    Job ID
    Innovation & Strategic Operations
    Emp Status
    Regular Full-Time
    Hours per Week
  • Overview

    Senior Director, Performance Programs

    Value Management Office




    The Senior Director, Performance Programs is responsible to track, forecast, and facilitate the highest level of performance for HSS on publicly reported quality/value ratings/rankings.   As the world leader in musculoskeletal health, HSS has consistently demonstrated exemplar performance on numerous measures of health care quality/value and is committed to further improve the quality/value of care delivered at HSS while advancing the science and meaningfulness of performance measurement.  The Senior Program Director will report to the Chief Value Medical Officer in a highly visible role interacting regularly with the CEO, the Chiefs of Surgery and Medicine, Service Chiefs and the VP of Quality.  It is expected that the Senior Director will engage regularly with external quality assessment entities, participating as appropriate on national committees and advisory groups.   


    The Senior Director, Performance Programs will:

    • Maintain deep knowledge of external performance programs, their component measures and the data sources from which scores are calculated.
    • Track/forecast HSS performance on programs.
    • Analyze internal and external factors that impact performance scores and formulate improvement plans consistent with HSS Care standards.
    • Manage, distribute and enhance the reporting of performance data to relevant stakeholders, collaborating with the Operational Excellence and Information Technology teams to develop accessible, actionable and streamlined reporting.
    • Work with leaders across HSS to ensure best possible performance, consistent with HSS care standards, on externally reported performance by
      • Facilitating the Performance Steering Committee, composed of clinical and operational leaders, to identify improvement opportunities and oversee the successful implementation of quality improvement plans.
      • Providing project management for interdisciplinary performance enhancement teams.
    • Work with national performance measures organizations to advance the science and meaningfulness of performance measurement.
      • Track and analyze proposed changes to programs and engage with program developers to provide constructive feedback on changes proposed by the agencies and any other changes that would enhance the reliability or validity of measures/programs.
      • Seek out opportunities to participate on committees/advisory groups of national performance assessment entities.
    • Develop a vision for long-term performance excellence at HSS main campus and at satellite locations as HSS grows.   

    The ideal candidate will have a passion for health care quality, fluency in all aspects of performance measures/measurement and the interest to engage with internal and external stakeholders to promote the production of the highest quality care and the development of measurement programs that support this mission.  The role requires extensive collaboration and the ability to translate sometimes complex analyses to stakeholders in order to affect change. 



    • Bachelor’s degree required
    • Master’s degree (MBA, MHA, MPH, etc.) required
    • Clinical degree (RN, NP, Physical Therapy, Physician Assistant, etc.) preferred but not necessary


    Desired Skills & Experience

    • Fluency in performance measures and measurement programs
    • Program management, management consulting, process improvement, or quality improvement experience in a top tier healthcare organization
    • Previous success in managing quality measurement, reporting and improvement activities at a healthcare organization
    • Database management and ability to analyze data using Excel, SAS, R, SPSS, Tableau
    • Demonstrated ability to influence and build relationships with executives and physician champions
    • History of successfully facilitating multidisciplinary clinical and business teams
    • Exceptional communication skills
    • Highly organized and detail oriented
    • Knowledge of performance measurement industry trends, developments, and future state directions


    The role will be rewarded with competitive compensation, a fast-paced environment, the invaluable experience gained from a best-in-class specialty hospital and the opportunity for career development into more senior roles.


    Qualified candidates who desire to be part of a world-class team protecting and building upon our legacy of excellence are encouraged to apply now!


    Hospital for Special Surgery offers a unique work environment, diverse job types and extraordinary career opportunities.


    HSS encourages and supports professional growth and development, recognizes individual contributions, and offers unique and highly competitive compensation packages. This is how we attract and retain highly skilled professionals, renowned for their leadership and vision in clinical care, teaching, research & development.


    Founded in 1863, Hospital for Special Surgery (HSS) is a world leader in orthopedics, rheumatology and rehabilitation. In the most recent U.S. News & World Report “American’s Best Hospitals” issue, HSS ranks #1 in orthopedics and #3 in rheumatology. In addition, the American Nurses Credentialing Center has honored HSS with four consecutive designations of Magnet® recognition.


    Values: excellence, integrity, compassion, respect, teamwork, quality, safety, innovations, education, efficiency…

    Vision: lead the world as the most innovative source of medical care, the premier research institution, and the most trusted educator…

    Mission: provide the highest quality patient care, improve mobility, and enhance the quality of life for all and to advance the science...through research and education…


    HSS is a member of the New York-Presbyterian Healthcare System and an affiliate of Weill Cornell Medical College and as such all Hospital for Special Surgery medical staff are on the faculty of Weill Cornell. The hospital's research division is internationally recognized as a leader in the investigation of musculoskeletal and autoimmune diseases. Hospital for Special Surgery is located in New York City and online at www.hss.edu.

    Other Requirements



    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed