This is a highly visible customer service position that is responsible for greeting, scheduling, preregistration and registration of patients in person and by phone using the Epic system.
The Patient Access Specialist (PAS) I is an entry level multifaceted position that works with interdisciplinary team members in the management of patient flow. The PAS I spends most of the day completing repetitive core PAS tasks for one functional area and meets standard productivity and quality expectations.
Supports Department Activities - Acts as receptionist and demonstrates excellent reception etiquette when greeting guests, staff, employees and peers in a professional, helpful and courteous manner. Listens and responds promptly to requests with compassion and respect.
Daily tasks include any of the following: interviewing patients of all ages and/or their representatives, accurately entering and updating patient demographics; obtaining and scanning legal IDs, insurance cards, signed consent forms, third party liability documents, and advance care plans; obtaining electronic and/or phone benefit verifications, coordinating benefits, determining participating and non-participating insurance coverage, collecting co-payments and out of pocket payments; and resolving patient checklists and work queue encounters.
Daily tasks may also include: coverage of similar functions in other department areas, making appointments, transcribing MD orders, scheduling of follow-up tests procedures and/or appointments, providing patients with visit itinerary, signing-in, admitting and checking-out procedures, assisting with chart preparation, bed-planning, and other Patient Access Specialist functions as appropriate; especially the PAS I working towards achieving PAS II promotional status.
Desired Skills & Qualifications
Bachelor’s degree preferred; Diploma or equivalent with 2 years of Experience
Two years in a healthcare or related customer service field