Patient Access Specialist III
Westchester, White Plains, NY
This highly visible customer service position works with interdisciplinary team members in the management of patient flow and is responsible for scheduling, pre-registration and registration of patients in person and by phone using the Epic system. The Patient Access Specialist (PAS) III is able to transfer in and out of high volume multifaceted interdepartmental units adapting well to changes in work assignments while consistently exceeding standards of quality and productivity expectations. The PAS III is knowledgeable and can be called upon to float to cover other functional areas within multiple PAS the departments. Work assignments of the PAS III may change without notice.
Daily tasks include any of the following: interviewing patients of all ages and/or their representatives, accurately entering and updating patient demographics; obtaining and scanning legal IDs, insurance cards, signed consent forms, third party liability documents, and advance care plans; obtaining electronic and/or phone benefit verifications, coordinating benefits, determining participating and non-participating insurance coverage, providing estimates, assisting patients with financial aid arrangements, collecting copayments and out of pocket payments; and resolving patient checklists and work queue encounters.
In addition to the above, daily tasks may also include: making appointments, transcribing MD orders, scheduling of follow-up tests procedures and/or appointments, providing patients with visit itinerary, signing-in, admitting and checking-out procedures, assisting with chart preparation, bed-planning, as well as, other Patient Access Specialist functions; like special project focus group team membership, or volunteering for department strategic plan initiatives or participating in teams like the PAS Employee
To qualify you must possess a minimum of High School diploma or equivalent and at least one to two years of related MD office/healthcare experience preferred. Familiarity with medical terminology, insurance verifications, and general office protocol required. Superior communication and customer service skills are essential.