• Patient Access Specialist I - West Side ASC

    Location US-NY-New York
    Posted Date 5 months ago(10/15/2018 1:41 PM)
    Job ID
    Nurses (RN/LPN)
    Emp Status
    Regular Part-Time
    Hours per Week
  • Overview

    Patient Access Specialist I


    West Side ASC


    A highly visible customer service position that is responsible for the reception of patients, families, and health care providers. The Patient Access Specialist I is an expert in areas of customer service, registration/scheduling, template management, benefit collection, authorizations, and the HSS Standards of Care. Maintains constant interaction with patients, families, payers and clinical areas. Has the ability to float to multiple patient access areas and/or knowledgeable in multiple patient access functions. Patient Access Specialist is expected to score in the top 2% of measurable categories.Will also work collaboratively with Schedulers to ensure support to physicians, nursing, and registration staff in the provision of care to patients and families according to established standards of care.  Will facilitate scheduling of appointments, conferences, diagnostic testing, pre-surgical clearance and surgery as directed by physicians’ orders.




    • Provide exceptional customer service to all patients, visitors, and customers
    • Uses HEART in all interactions
    • Prioritize patient flow
    • Modify, update, and maintain the scheduling template for the unit and/or department
    • Obtain patient demographics, personal information, and medical history by interviewing patients
    • Verify insurance and obtain benefits
    • Obtain authorizations for services
    • Triage phone calls and schedule appointments
    • Respond to patient, visitor, and customer inquiries
    • Collect payments


    • High school diploma or equivalent G.E.D. required; Bachelors preferred
    • One or more years in a healthcare role

    Desired Qualifications

    • Superior written and oral communication skills
    • Exceptional customer service skills
    • Ability to multi-task
    • Working knowledge of health insurance eligibility and liability
    • Ability to work in a team environment
    • Familiarity with medical terminology
    • Adjusts to changing situations and displays positive attitudes towards assignments
    • Ability to add, subtract, multiply, and divide and calculate percentages
    • Bilingual a plus







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