• Financial Assistance/Insurance Advisory Associate

    Location US-NY-New York
    Posted Date 2 weeks ago(11/1/2018 5:51 PM)
    Job ID
    Administrative/Clerical Support - All Openings
    Emp Status
    Regular Full-Time
    Hours per Week
  • Overview

    Fullt Time Financial Assistance/ Insurance Advisory Associate

    Managed Care


    Reporting – Reports to the Director, Insurance Advisory/Financial Assistance


    Primary Responsibilities (include but not limited to)

    • Evaluate prospective and current patients of HSS in regards to their eligibility for financial assistance in compliance with state, federal, and institutional policies governing financial assistance and Charity Care.
    • Reassess packages based on patient appeals/revised data to determine any impact on patients eligibility.
    • Advise applicants on Financial Assistance/ Charity Care application process, Hospital policies and procedures, and assist them with resolving problems including serving as their liaison to other Hospital offices
    • Assesses uninsured patients and related resources to maximize reimbursement to hospital by obtaining third party coverage or recommending charity consideration. Assists patients in resolving issues relevant to their accounts.
    • Track and maintain patient records

    Secondary Responsibility (include but not limited to)

    • Assist and coordinate with the HSS Insurance Advisory Service
    • Field phone calls from current and prospective patients regarding insurance questions, out-of-pockets costs and other related issues
    • Verify benefits via insurance companies’ on-line verification tools and phone
    • Respond to patient emails as necessary
    • Maintain Access database to track patient calls and emails
    • Keep up-to-date on industry benefit plan changes and regulatory changes
    • Provide cost estimates for out-of-network and international center patients
    • Assist manager with benefits investigation for calls originating in administration
    • Assist manager with monthly, quarterly, annual tracking of statistics


    Education – Bachelor’s Degree Preferred


    Required Knowledge, Skills & Abilities- Excellent communication and interpersonal skills. Ability to interpret and apply laws, policies and procedures. Familiarity with automated financial aid systems and Microsoft Office programs.  Specifically Microsoft Excel, Word, and Access.



    • At least 5 years in healthcare or Bachelor’s Degree required
    • Ability to effectively communicate both verbally and in writing
    • Knowledge of hospital operations and patient accounting
    • Experience with and understanding of health plan benefits plans
    • Detail oriented with a keen ability to multi-task
    • Customer service experience in a health plan or health care facility preferred
    • Multi Lingual a plus

    Other Requirements



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