F/T Patient Access Coordinator-West Side
Located on the West Side of Manhattan, HSS is developing a brand new comprehensive Center that offers physician office visits for medical diagnosis and pre- and post-operative care; radiology services, including digital x-ray and MRI; an ambulatory surgical center (ASC), and PT / Sports Performance. This will be the first one-stop-shop facility of its kind at HSS that contains all of these musculoskeletal services in a single, convenient, location.
The Patient Access Coordinator assists the management team in overseeing the ongoing activities of the Patient Access area. The role provides feedback regarding performance issues and overall effectiveness of department policies, procedures, and practices. Participates in performance improvement activities, ensures compliance of all work related activities, assists with reporting of statistics, and monitors key metrics. Responsible for job training, education, and registration support. Performs tasks encompassed in the Patient Access Lead role in addition to duties incidental to the work described herein. Work requires intimate knowledge of the department and hospital policies, services, layout and organization.
Leadership: Acts as resource for staff to resolve/handle difficult situations or answer questions. Partners with other areas for positive patient flow, and responds to issues that may arise related to safety, security, and disaster management
Staffing: Ensures adequate coverage for service areas for sick calls/vacation/meetings
POS Collection: Performs cashier duties including collecting funds, issuing receipts, balancing cash drawer and/or depositing funds, as applicable.
Quality Assurance: Performs quality audits to ensure all duties are performed correctly
Training: Orients new employees and conducts on-going competency training with staff. Partners with other areas for positive patient flow and responds to issues that may arise related to safety, security, and disaster management
Participation: Participates in meetings and may serve on committees representing the department. Presents registration in‐services to Patient Access staff or other Departments of HSS
Data Collection: Interviews patients and families to obtain complete and accurate demographic and financial information. Ensures that all necessary questionnaires and forms are completed according to pre-determined requirements by government or regulatory agencies. Enters data into system for registration, billing, and patient tracking
Insurance Authorizations: Confirms insurance coverage and obtains authorizations if applicable. Explains regulatory financial requirements to the patient or responsible party and collects and posts deposits or deductible amounts as required. For outside clinics, this could also include ensuring that referring physicians have obtained prior insurance authorization as needed and rescheduling appointments if necessary
Patient / Family Liaison: Serves as a liaison between the patient and department staff by informing patients and families of procedures and delays, answering questions, offering assistance, relaying messages, and other services that the patients and families may require
Scheduling: Schedules patient appointments when needed and contact’s physician offices to resolve discrepancies. Coordinates all aspects of scheduling including procedures, provider visits, use of resources. Modify, update, and maintain provider and resource templates for departments or units
Flexibility: Demonstrates flexibility regarding hours, work assignments and cross coverage to other sections and sites, as needed.