• Senior Clinical Analyst (Willow)

    Location US-NY-New York
    Posted Date 2 months ago(2 months ago)
    Job ID
    Information Technology - All Openings
    Emp Status
    Regular Full-Time
    Hours per Week
  • Overview

    Senior Clinical Analyst (Willow)



    • Responsible for in-depth knowledge of assigned Epic System software.
    • Responsible for supporting additional third-party pharmacy applications
    • Conduct regular day-to-day communication, reviews the software, demonstrates a deeper understanding of business operations, and works with Epic, the Project Team(s), HSS Business Representatives/Subject Matter Experts, and end users to tailor the system to fit the organization’s needs.
    • Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with the use of Epic software 
    • Responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications; and will design, build, test, install and maintain those solutions. 
    • Demonstrate knowledge of the organization’s Core Values and incorporate them into the performance of duties.
    • Demonstrate knowledge of the organization’ Service Standards and incorporate them into the performance of duties.
    • Work with Application Managers/Directors/etc. and the entire Project Team, to collect, analyze and document business operations and workflow.
    • Complete all tasks in a timely manner with accurate documentation.
    • Collaborate effectively with Epic using Sherlock or other appropriate tools.
    • Collaborate effectively with colleagues to achieve the completion of tasks.
    • Troubleshoot problems and address questions from users, and provide on-call support on a rotating basis.
    • Review and test changes, enhancements, and each new release as assigned.
    • With support, create, review, and update test scripts to reflect proposed workflow solutions.
    • Analyze data conversion needs.
    • Support the training team by keeping trainers abreast of new functionality and system changes. Perform application training functions, as assigned
    • Communicate effectively across all impacted teams associated with task assignments.
    • Analyze new functionality in new releases to identify impact.
    • Develop an understanding of interface requirements and testing.
    • Provide assigned on-site support during go-lives and system upgrades.
    • Assist with all quality assurance processes, including change management and testing efforts.
    • Actively participate and contribute in meetings as assigned.
    • Participate in disaster recovery measures.
    • Create reports and extracts, as necessary. 


    • Epic Inpatient Willow certification required
    • Epic Decision Support certification desired
    • Reporting Workbench Reporting experience strongly desired
    • Familiarity with inpatient pharmacy workflow and pharmacy charging strongly desired
    • Experience with third-party pharmacy systems strongly desired
    • Effective oral, written communication and follow-up skills
    • Strong interpersonal relationship skills
    • Strong desktop tool usage including Word, Excel, and PowerPoint
    • Self-motivated, detail-oriented, problem solver
    • Relevant experience and BA/BS Degree or equivalent
    • EMR/RC Implementation and/or support experience
    • Epic experience preferred
    • Advanced degree or clinical certification preferred



    Other Requirements



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